This role is office-based in Mexico. The role requires professional fluency in English (spoken and written). Under the general supervision of the Operations Supervisor, the A/R Administrator, PFM A/R performs detailed level process and account analysis based on the client(s) in which they are assigned in order to provide reconciliation services to our pharmacy clients. Duties include researching and resolving unapplied cash and collaborating with Client Experience partners to ensure client needs are met timely and accurately. Operational (60%) Review unapplied checks daily and escape issues that cannot be resolved within specified deadlines Internally and externally document efforts to resolve unapplied cash Research and request missing remittance via online portals, working with the Payer Relations Team to secure electronic remittance, or contacting the insurance carrier to request paper remittance Process remittance received in order to create payment batches for association Resolve payment batch exceptions Analytical (30%) Perform trending analysis of unapplied cash and provide actionable recommendations to leadership, operations and account teams Complete research, trending and analysis in order to accurately identify which open checks can be manually associated to available payment batches Use root cause analysis to identify and resolve issues Administrative (10%) Follow HIPAA policies and procedures per company guidelines Participate in required and targeted departmental trainings, which may include (but are not limited to) AI, finance, systems, compliance,



and process improvement initiatives Complete ongoing learning and development activities that evolve year-over-year to support departmental, organizational, and industry changes High School Diploma/GED 1-2 years of related work experience and/or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position. Proficient in Microsoft Windows and Google Office Suite. Competent in Microsoft Office Excel and Adobe Individual. Analytical and Critical Thinking Ability to tackle problems using a logical, systematic, and data-driven approach, including the evaluation of trends, financial impacts, and process outcomes. Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms. Put Customers First Consistently place clients at the center of your work by actively listening, anticipating needs, and delivering accurate, results-driven solutions that meet both short-term priorities and long-term goals. Raise the Bar Approach your work with a positive, accountable mindset, taking ownership of outcomes and striving for high-quality results that exceed expectations through continuous improvement and attention to detail. Through curiosity and the intelligent use of data and technology, we uncover valuable insights that make it easier for businesses to understand, predict and meet the personalized needs of consumers
- so they can live their lives to the fullest.

📌 Account Support Administrator (Veracruz)
🏢 Inmar
📍 Veracruz