ResponsibilitiesRespond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
Provide second-level user support for hardware and software issues.
Assist in hardware and software installation/configuration according to corporate policies and guidelines.
Aid in troubleshooting and diagnosing hardware/software errors.
Support PC replacement programs and emergency equipment exchanges.
Provide hands‐on assistance for IT project implementations.
Help with local backup operations in alignment with corporate policies.
Maintain confidentiality on all user data and related information.
QualificationsA+ certificate or 1-2 years' experience in an end user support environment1-3 years of experience in MS Windows desktop operating system deployment.
Basic understanding of Software Distribution and Patch Management tools.
Experience with ITSM systems like ServiceNow.
Basic knowledge of network infrastructure and security principles.




Our Strategic PrioritiesHigh-Performance CultureCustomer FocusOperational ExcellenceInnovationFinancial StrengthVertiv BehaviorsOwn itAct with urgencyFoster a customer-first mindsetThink big and executeLead by exampleDrive continuous improvementLearn and seek out developmentPromote transparent & open communicationAbout VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

📌 Service Desk (Mexicali)
🏢 Vertiv
📍 Mexicali