SoftwareOne is a general provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers. Sales Support Operations Specialist Scope: Full Time |

Location:
Mexico City | Hybrid Model (3 days at the office) Are you comfortable working directly with customers and multiple stakeholders while balancing priorities in a fast-paced, global environment? This role is part of our Global Digital Supply Chain team, supporting customers across NORAMthrough a personalized service model. You will work closely with customers, Account Managers, Procurement, Service Delivery Managers, and other internal stakeholders to coordinate requests, provide timely follow-up, and build a strong understanding of the accounts you support. Take ownership of assigned customer accounts, developing a strong understanding of their business and interactions with SoftwareOne. Collaborate with Account Managers, Procurement, Service Delivery Managers,



and other stakeholders to coordinate operational activities and resolve customer needs. Analyze account and operational data, maintain visibility of key information, and effectively prioritize multiple requests and activities. Experience in customer operations, Sales Support, Customer Success, or similar customer-facing or operational roles, with exposure to managing processes end-to-end. Advanced English (minimum B2), with the ability to communicate effectively with customers and stakeholders across NORAM. Strong customer-facing communication and relationship-building skills. Strong analytical skills and confidence working with data, numbers, and reporting. Strong organization, prioritization, and time-management skills, with the ability to manage multiple requests in a dynamic environment. At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Performance-based incentives. Flexible and hybrid work models. Sales At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

📌 Sales Support Operations Specialist (Veracruz)
🏢 Softwareone
📍 Veracruz