Suger, Inc. is hiring an SMB Customer Success Manager (Eastern Time Zone). You will own a book of ~50–70 SMB accounts, guiding onboarding, adoption, and retention across the customer lifecycle. The role emphasizes async communication via Slack and structured ticketing, with a focus on health, expansion, and renewals.
You’ll run kickoff calls, handle day-to-day support, and build long-term customer relationships in a fast-growing SaaS environment.