Are you passionate about technology, incident management, and keeping critical business systems running at their best?
We're looking for an IT Command Center Analyst to become a key player in our integral IT Service Management Command Center. This role is perfect for professionals who thrive in fast-paced environments, enjoy problem-solving, and are driven by operational excellence.
What You'll Do Monitor enterprise systems and dashboards in real time
Validate and triage alerts, assessing business impact and severity
Execute incident runbooks and perform first-level troubleshooting
Escalate issues to technical teams and coordinate incident response
Create and maintain accurate incident documentation and shift handovers
Support major incident management activities and post-incident reviews
Collaborate with Service Desk, Infrastructure, Security, and Application teams to ensure service continuity
What We're Looking For 2-4 years of experience in IT Support, Technical Support, NOC, SOC, Monitoring, or Command Center environments
Experience with incident management, troubleshooting, alert monitoring,



and escalation processes
Knowledge of ITIL Incident & Request Management practices
Experience with ServiceNow, Jira, Remedy, or similar ITSM tools
Strong communication skills with both technical and non-technical stakeholders
Ability to work in a rotating 24/7 operational environment
Nice to Have Experience supporting enterprise environments and critical incidents
Knowledge Management, Post-Incident Reviews, and Continuous Improvement experience
Why Join? You'll bring your authentic self to work while helping support the technology that powers a globally recognized brand. You'll gain exposure to enterprise-scale operations, collaborate with diverse technical teams, and play a critical role in ensuring operational excellence across the organization.
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📌 Tech Support Specialist (Nezahualcóyotl)
🏢 Levi Strauss
📍 Nezahualcóyotl