GenesisBPO · Polanco, CDMX · On-site · Full-time

Schedule: Monday-Friday, 8:00 AM-5:00 PM. (7:00 AM-4:00 PM during U.S. daylight saving time, approximately March-November)

About the Role
No cold calling. Every customer you speak with has already applied. You'll sell loan products to U.S. customers by understanding each applicant's situation, guiding them through verification and contract signing, and getting your loan funded the same day. Your results depend on speed, consistent follow-up, and genuine conversations.

Compensation

Base salary: $19,161 MXN gross per month

Uncapped sales bonus based on performance

Paid training from day one

Benefits

Attendance bonus: $2,000 MXN per month

Grocery vouchers: 10% of base salary after the 90-day probation period

Referral bonus: up to $500 USD

Work-life balance: no evenings, no weekends

What You'll Do

Contact new applicants by phone, text, and email within minutes of applying, following a structured multi-day contact cadence

Ask discovery questions to understand each customer's needs before recommending a solution





Handle objections confidently and ask for the close

Guide customers through income verification, contract signing, and funding

Write personalized follow-up messages

Enter customer data accurately in our CRM

Meet daily and monthly conversion and funding goals

What We're Looking For
Required

Fluent English, written and spoken (English will be formally evaluated)

High school diploma or equivalent

1+ year of experience in phone sales, collections, or lending

Comfort working in a high-volume environment (100+ calls per day)

Strong typing skills and the ability to multitask between phone and computer

Openness to feedback: every agent receives regular call coaching, and we look for people who apply it

Nice to Have

Experience selling loans or other financial products to U.S. customers

Interest in leadership. We promote based on performance, skills, and behavior, not tenure.

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📌 New Loans Specialist (Nezahualcóyotl)
🏢 GENESIS MANAGEMENT
📍 Nezahualcóyotl