Inside Sales Representative (Aerospace)
Location: Chihuahua, Chihuahua, Mexico

Department: Inside Sales

Reports to: Inside Sales Manager

Status: Non-Exempt

Position Purpose / Summary

The Inside Sales Representative is responsible for driving revenue growth, protecting margin, and ensuring contractual and regulatory compliance across assigned aerospace accounts. The role ensures that customer requirements are clearly defined, thoroughly reviewed, accurately communicated, and fully executed in accordance with AS9100 quality management system requirements and company policies.

As the commercial owner of assigned accounts, this position manages contract review, disciplined margin execution, quote-to-order compliance, customer retention, risk mitigation, and long-term revenue development.

Essential Responsibilities
1. Contract & Requirement Review

Review RFQs, contracts, and flow-downs for feasibility and compliance.

Validate alignment between customer requirements and internal capabilities.

Identify and elevate special quality or regulatory clauses.

Ensure accurate documentation of requirements in ERP and CRM.

Confirm pricing structures meet approved margin thresholds.

2. Revenue Growth & Account Development

Manage assigned accounts to increase revenue and share of wallet.

Identify cross-sell and alternative sourcing opportunities.

Develop annual account plans with measurable goals.

Support long-term agreement (LTA) negotiations.

Build and maintain strong customer relationships.

3. Pricing, Quoting & Margin Management

Prepare competitive, compliant quotations within required timelines.





Apply margin strategy and approval matrices.

Monitor quote conversion ratios and implement corrective actions.

Maintain accuracy of pricing and contractual data in ERP.

Make commercially sound decisions to protect profitability.

4. Cross-Functional Coordination

Collaborate with Customer Service for seamless order execution.

Work with Quality, Operations, Supply Chain, and Finance to resolve issues.

Escalate risks impacting delivery performance.

Participate in internal account reviews and performance meetings.

5. Performance Monitoring & Reporting

Maintain accurate CRM pipeline and forecasting.

Track monthly performance versus quota.

Monitor customer KPIs (OTD, quality, revenue, margin).

Support management reviews with accurate reporting.

6. Team Partnership & Professional Conduct

Act as a collaborative partner to CSRs, supporting joint success.

Contribute positively to cross-functional teamwork.

Demonstrate professional conduct and accountability.

Critical Success Factors

Achievement of monthly and annual revenue quotas

Quote response time compliance

Quote-to-order conversion

Margin attainment

98% CRM accuracy

Zero contract entry errors

Documented account growth





Minimum Qualifications (MUST-HAVE)
Education & Experience

AS9100 certification (Lead Auditor, Implementer, or equivalent) – REQUIRED

High school diploma required; bachelor's degree preferred.

Minimum 3+ years in aerospace B2B or distribution sales.

Demonstrated history of meeting or exceeding sales targets.

Knowledge Requirements

Aerospace fastener market and OEM structures

Contract review principles under AS9100

ERP systems (SAP preferred) and CRM platforms

Intermediate–advanced Excel

Competencies

Margin discipline & commercial decision-making

Structured account planning

Negotiation & influencing

Risk assessment

Analytical and data interpretation skills

Professional communication under pressure

Team collaboration

Skills

RFQ/contract requirement interpretation

Cost/margin analysis

Territory and account management

High-volume quoting accuracy

Pipeline and forecast management

Conflict resolution and customer retention

Cross-functional communication

Work Requirements

Up to 20% travel (domestic; possible trips to U.S. operations)

Ability to work extended hours during high-demand cycles

High-volume multitasking and consistent computer use

Strict confidentiality regarding pricing and contract data

Quality & Compliance Expectations

Comply with all AS9100 and internal quality procedures

Participate in internal audits

Maintain documentation integrity

Escalate risks impacting customer satisfaction or compliance

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📌 Inside Sales Representative (Colón)
🏢 DIMSA BPO S DE D.L. DE
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