At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
As a Lead, Data Center Management at Kyndryl, you are responsible for the overall management of site operations, facility governance, asset management, and operational excellence across assigned data center locations. You will ensure the efficient operation of facilities while driving cost optimization, compliance, service quality, and strategic initiatives aligned with Kyndryl's global standards.

The role combines operational leadership, stakeholder management, financial oversight, and project execution, serving as the primary representative of Real Estate & Facilities (RE&F;) and Kyndryl within the site ecosystem and external communities.

Key Responsibilities
Site Operations & Facility Management

Own and manage day-to-day data center site operations.

Ensure effective governance of facility assets and site infrastructure.

Maintain high standards of operational performance, safety, compliance, and service delivery.

Manage and maintain comprehensive site records and documentation for reporting, audits, and regulatory requirements.

Serve as the site-level owner of data integrity for all facility-related information.

Oversee the implementation and execution of processes related to:

Construction activities

Facility management services

Manage site operating expenses and financial performance.

Identify, develop, and implement cost-saving initiatives while maintaining service quality and operational resilience.

Support annual business planning processes.

Provide input into regional Opex and Capex budget planning.

Monitor and manage site-level financial performance against approved budgets.

Manage third-party service provider performance at the site level.

Establish performance expectations and service delivery standards.

Drive operational accountability through performance reviews and governance processes.





Negotiate contracts and commercial agreements to achieve optimal service levels and cost efficiency.

Ensure supplier compliance with contractual, operational, and safety requirements.

Drive implementation of RE&F; project management standards, methodologies, processes, and governance frameworks.

Execute general initiatives at the site level.

Implement global standards, technologies, and best practices.

Lead continuous improvement efforts to enhance operational effectiveness and facility performance.

Ensure alignment with corporate policies, regulatory requirements, and industry standards.

Stakeholder & Resource Management

Represent RDC and Kyndryl with service partners, suppliers, customers, and external communities.

Partner with key stakeholders to ensure successful facility operations and project delivery.

Build strong working relationships across business functions and leadership teams.

Project Management Responsibilities
Project Delivery

Manage facility projects from initiation through completion.

Lead building openings, closures, expansions, consolidations, and refurbishment projects.

Ensure projects are delivered on time, within budget, and according to quality standards.

Develop project plans, schedules, budgets, and risk mitigation strategies.

Monitor project performance and communicate progress to stakeholders.

Cross-Functional Collaboration

Work closely with internal and external stakeholders, including:

Territory Leadership

Marketing

Security

Corporate Health & Safety

Chief Information Office (CIO)

Human Resources

External Service Providers and Contractors

Strategic Execution

Translate business objectives into successful facility and infrastructure projects.

Support workplace and operational transformation initiatives.

Drive innovation and operational excellence across assigned sites.

Ensure facilities reflect Kyndryl's commitment to quality, sustainability, safety, and employee experience.

Success Profile
The successful candidate is a proactive leader who can balance operational excellence with strategic execution.



They excel in managing complex facility environments, optimizing costs, driving continuous improvement, leading transformational projects, and collaborating effectively across diverse teams to deliver outstanding business outcomes for Kyndryl.

What You'll Bring
You are an experienced facilities and data center professional with a proven track record of managing complex operations, delivering strategic projects, and driving continuous improvement. Beyond your technical expertise, you demonstrate a growth mindset and is committed to ongoing professional development.

You are customer-focused, ensuring operational decisions support business objectives and stakeholder satisfaction. You thrive in collaborative, multicultural environments and effectively build relationships across organizational boundaries to achieve common goals.

Required Skills and Experience
Facilities & Site Operations

Extensive experience managing data center facilities, critical infrastructure, and site operations.

Proven ability to maintain highly available, safe, and compliant facility environments.

Strong understanding of facilities management, vendor governance, and operational excellence.

Demonstrated success in driving workplace experience, sustainability, and continuous improvement initiatives.

Accountable for the overall condition, appearance, functionality, and performance of assigned facilities and sites.

Responsive and proactive in addressing stakeholder and employee feedback related to facilities and workplace services.

Leadership & Stakeholder Management

Strong stakeholder management skills with the ability to influence and collaborate across multiple business functions.

Experience leading cross-functional initiatives and coordinating diverse teams to achieve business objectives.

Demonstrated ability to build effective relationships with customers, suppliers, partners, and senior leadership.

Education & Languages

Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field.

Advanced proficiency in English, both written and verbal.

Project Execution & Governance

Lead the planning, execution, and delivery of facility, infrastructure, and real estate projects.

Develop and maintain strong relationships with stakeholders, ensuring business requirements are clearly understood and achieved.

Coordinate internal teams, contractors,

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