LI-Hybrid Relocation Support: Novartis is unable to offer relocation support: please only apply if accessible. Looking for an opportunity to make an impact in a integral organization? At Novartis, we are reimagining medicine, and our People & Organization team plays a key role in enabling that mission.

As an Associate Director, Marketing Capability Delivery, you will play a critical role in driving operational excellence, Agile delivery, technology enablement, and business transformation initiatives across a complex, fast-paced, and highly collaborative environment. In this role, you will lead a team responsible for delivering cross-functional Marketing Operations programs and transformation initiatives, ensuring effective planning, execution, governance, and adoption of new capabilities and ways of working. You will partner closely with senior stakeholders across Marketing, Technology, Finance, Procurement, and Risk Management to drive alignment, manage priorities, and deliver measurable business outcomes.

This is an exciting opportunity to shape a newly created team in Mexico supporting US Marketing Operations while driving meaningful change at scale.

Strategic

Program & Portfolio Delivery Lead the planning, execution, monitoring, and continuous optimization of a portfolio of strategic Marketing Operations initiatives. Ensure successful delivery of projects related to process redesign, organizational transformation, operational excellence, governance, and technology-enabled capabilities. Drive transparency across initiatives through effective portfolio management, reporting, and governance practices.

Agile Delivery Excellence

Establish and scale Agile, hybrid, and traditional project management methodologies across programs and teams. Lead prioritization, dependency management, risk mitigation,



and roadmap planning activities to improve delivery predictability and business value. Facilitate portfolio-level Agile ceremonies, including Scrum of Scrums and cross-functional planning sessions.

Lead, coach, and develop a team of manager-level professionals responsible for program and project delivery. Develop future leadership capabilities through mentoring, coaching, and talent development initiatives. Serve as a trusted partner and advisor to senior leaders across Marketing Operations and key business functions.

Business

Transformation & Change Management Partner with business and technical teams to develop communication, training, and change management strategies. Support large-scale transformation programs while ensuring seamless implementation and sustainable adoption. Governance, Analytics & Decision Support Establish governance frameworks and reporting mechanisms that provide visibility into portfolio performance, risks, milestones, resources, and value realization.

Leverage data and business insights to support strategic decision-making and continuous improvement. 8+ years of experience in Marketing Operations, business transformation, operational excellence, consulting, program management, or related functions. 3+ years of people leadership experience, including management of manager-level professionals.

Experience managing complex portfolios within global matrix organizations. Demonstrated success influencing senior leaders and driving organizational change.





Experience working within Agile environments and leading cross-functional delivery teams.

Agile certification such as: Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), SAFe Agilist, PMI-ACP or equivalent Agile certification. Advanced expertise in Jira and Agile delivery tools. Strong knowledge of portfolio governance, risk management, dependency management, and Agile delivery practices.

Agile

Program & Delivery Management Organizational Change Management Stakeholder Management & Influencing Skills Business Analysis & Data-Driven Decision Making Governance, Risk & Dependency Management Fluent English (written and verbal) Master's degree, MBA, or other advanced degree. PMP Certification Prosci Change Management Certification Experience supporting US-based Marketing organizations.

Experience leading Marketing Operations transformation initiatives.

Background in operational excellence, process optimization, or management consulting.

Experience implementing enterprise Agile operating models and scalable ways of working.

Experience facilitating executive workshops and strategic planning sessions. Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a y permítanos conocer la naturaleza de su solicitud y su información de contacto.

Why Novartis: Collaborating, supporting and inspiring each other. Cross-Functional Collaboration, Customer Engagement, Customer Insights, Data Analytics, Digital Marketing, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall Model #

📌 Associate Director, Marketing Capability Delivery (Xico)
🏢 Healthcare Businesswomen’S Association
📍 Xico