Fully Flexible: Remote, Mexico City, Mexico: Full time: R## Job DescriptionThe Associate Solutions Architect supports the CX ARR business by providing scalable, high-quality technical partnership across multiple account executives, customer segments, and sales opportunities. Support multiple opportunities through a pooled coverage model, prioritizing work based on customer impact, deal stage, complexity, and business urgency.

AI knowledge and application expectations Experience using AI tools or AI-enabled products as a copilot to improve the quality, speed, and consistency of customer-facing and technical deliverables.

The role does not require creating, training, fine-tuning, or engineering AI models. It requires hands-on familiarity with AI as a working copilot and the ability to apply it thoughtfully to produce better customer and sales outcomes.Technical knowledge and solution fluency Junior-level technical foundation with the curiosity and ability to learn SaaS products, CX workflows, APIs, integrations, and solution patterns quickly.

Familiarity with RESTful APIs, JSON, webhooks, authentication, SDKs, data flows, and common integration concepts; Familiarity with customer support, CRM, contact center, digital engagement, messaging, analytics, workflow, or adjacent CX technologies is a plus.Required qualifications Professional fluency in English is required; Portuguese (Brazil) or Spanish is a plus.

Willingness to work through ambiguity, seek feedback, and continuously improve technical and commercial skills.Preferred qualifications Experience supporting CX, CRM, customer service, contact center, digital engagement, or enterprise SaaS solutions.

Familiarity with cloud platforms,



integration patterns, data modeling, security concepts, or technical discovery frameworks.

The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster integral diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to * with your specific accommodation request. #

📌 Cloud and DevOps Solutions - Associate Solution Architect (Estado de México)
🏢 Zendesk
📍 Estado de México