Carrier Global Corporation, integral leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‐edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‐saving medicines and more. Since inventing modern air conditioning in ****, we lead with purpose: enhancing the lives we live and the world we share. com or follow Carrier on social media at @Carrier.

As a Digital Factory Support Analyst, you will be the first line of support for our factories using the CMES application, keeping systems stable, resolving issues quickly, and minimizing any disruption to production. As a Digital Factory Support Analyst, you'll be responsible for: Acting as Level 1 and Level 2 support for CMES incidents from factories, including logging, prioritizing, troubleshooting, and root cause analysis Monitoring CMES performance and availability, identifying recurring issues, and proactively flagging risks to production continuity Creating and maintaining user guides, troubleshooting playbooks, FAQs, knowledge base articles,



and SharePoint repositories with proper version control Guiding factory users on CMES functionality and supporting the onboarding and training of new users Analyzing support trends to reduce recurring issues and improve system usability, in collaboration with product and development teams Supporting User Access Reviews and Privileged Access Reviews, and providing documentation and evidence for internal and external audits Bachelor's degree in Information Technology, Computer Science, or equivalent Proficiency in technical writing and documentation Excellent written and spoken English Proficiency in Microsoft tools (SharePoint, Word, Visio) Although not necessary, it would be nice if you have: ITIL experience or certification Offerings vary by role and location and are designed to support employees' health, security, and success. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. #

📌 Digital Factory Support Analyst-Cmes (Monterrey)
🏢 Carrier
📍 Monterrey