LAC Claims Governance, Compliance and Quality Assurance ManagerWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercial and personal insurance customers.

It includes one of the world's most far-reaching property casualty networks.

General

Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.The Global Claims Quality Assurance, Governance and Training Team supports AIG's global Claims function by monitoring and assessing claims handling and, where necessary, providing recommendations and facilitation of improvement guidance and initiatives. This is supplemented by a claims-specific training function that develops and delivers training across the global claims function. In addition, the team provides regulatory and governance support to maximize compliance with key controls and regulatory requirements.we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.

AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.About the roleThe LAC Claims Governance, Compliance and Quality Assurance Manager will be primarily responsible for executing the Global & Regional Claims Governance and Compliance strategy across Latin America & Caribbean (LAC) including building out a robust Governance Framework to support Global Authorities, Global Claim Handling Policies, and leading efforts on various Global and Regional Claim initiatives. You will have direct oversight of Claims Compliance activities across LAC acting as the primary liaison between Operational Risk Management (ORM), Enterprise Risk Management (ERM), Internal Audit Group (IAG), Compliance, External Auditors, and the Claims organization.This role will report to the Head of Claims, LAC with a matrix report to the INTL Head of Claims Governance and ComplianceResponsibilities:Drive a strong control framework and lead Claims Governance & Compliance for LAC Claims working in close collaboration with the Technical Business lines, Operations and Claims Legal.Align and strengthen controls for LAC Claims to ensure consistency, implementing effective best practices, focused on identifying shifting & emerging risks, to provide maximum value to the businessIn collaboration with Key Stakeholders and business partners,



develop and maintain Global Claim policies, standards, and controls ensuring Claims personnel have knowledge and receive training around AIG policies, standards, and controls.Manage and coordinate reviews of Global Claims Authorities, Major Loss Issuance Thresholds, and all other Claims controls.In partnership with Key Stakeholders and project leaders, develop Claim Governance framework/guardrails as required to adequately address risk arising from changes in technology or process.Support the management and execution of the QA audit schedule across LAC and the timely and accurate completion of OFRsCollaborate with the development of Global Claim Control library/depository.Drive a culture and process to enable continuous improvement across claims quality and governance compliance.Coordinate with various functions on business improvement programs and key remediation activities.Foster working relationships with regulatory bodies and with AIG business groups in furtherance of AIG Compliance efforts. Ensure appropriate support is provided to Legal, Vendor Services, Quality Assurance, and other support groups.Establish and maintain effective communications/collaboration with all stakeholders (Claims Leadership, Compliance, Underwriting, Actuary etc.) to identify trends and opportunities and to advance business alignment.Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration.Collaborate with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handlingProactive involvement in the identification and execution of project activity to enhance the QA, Governance & Training function and to enhance the quality and compliance of AIG's claims functionInteract with multiple business partners (Underwriting, Claims, Internal Audit, TPAs, Accounts, Global Legal & Compliance), as requiredContribute to the team, share ideas, create corrective actions, and identify root causes across claims unitsStay current within respective field(s) of expertise, jurisdictional changes and relative licensingDrive a culture that promotes collaboration, diversity, equity, and inclusion.The candidate will possess a strong business and process mindset and change leadership skills to unify teams around common goals and drive change.Extensive Compliance, Governance and/or audit,



regulatory background.

Comprehensive awareness of the Business and Regulatory environmentProven claims experience of 5+ years in claims handling, preferably across all lines of businessPossess a strong understanding of Insurance Claim operationsExperience in building governance frameworks within a complex organization idealExpertise in Continuous Improvement Methodologies.A commercial mindset with a proven track record of making sound decisions backed by dataExceptional communication skills including the ability to develop and present clear and concise analysis and recommendations to senior managementProven ability to dissect complex business issues, perform research and analysis, and synthesize conclusions into a value-maximizing strategyAbility to connect staff both on an individual level and in large groups; Excellent interpersonal, written and verbal communication and problem resolution skillsProficient information systems understanding and skills, to include Microsoft Office programs (Word, Excel, Access, and Power Point) and the internetAbility to collect, dissect, and analyze complex data sets to identify root causes/trends, leakage and quantify the cost of non-complianceAbility to excel independently and in a team environmentStrong organizational skills and demonstrated ability to meet deadlines.Must be fluent in Spanish and English, Portuguese would be useful but is not a requirementAt AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With general chapters, ERGs are a cornerstone for our culture of inclusion. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

📌 Lac Claims Governance Compliance And Quality Assurance Manager (Veracruz)
🏢 AIG MEXICO SERVICIOS S.A. DE
📍 Veracruz