Job Description
We are looking for a support expert who is ready to set the standard for best-in-class customer support. You are the designated support contact for Zendesk's Premier customers. You are the focal point of a global team to major customers and a funnel for their input back to Zendesk. You bring technical and support expertise to this elite team, whose focus is servicing customers and solving problems, likes a challenge, and wants to set the standard for customer support. This role will be primarily supporting English speaking customers. Fluency in English is a requirement.
ResponsibilitiesYou are an integral member of a highly technical team dedicated to delivering technical support and guidance to Zendesk Premier customers. You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customers' eyes. Required SkillsExperienced (2+ years) Zendesk Administrator or has deep product knowledge defined as technical troubleshooting expertise, clear understanding of Zendesk architecture, and the ability to view technical issues at the "macro" level Two to four years experience supporting customers on enterprise software 1 yr Enterprise Architecture / 1 yr Technical Architecture experience Experience designing, implementing, supporting, and troubleshooting complex multi-vendor / multi-platform SaaS solutions 1 yr technical troubleshooting experience with HTML, JSON, JavaScript, and RESTful APIs is expected, but experience with Java, Ruby, Python, or another modern language is a plus Proven ability to develop positive relationships and effectively coordinate with cross‐functional teams; manage competing priorities on a daily basis Self-motivated, and possess a strong sense of responsibility and initiative Must be willing to occasionally work outside of business hours or on a weekend rotation as needed; Innovative thinking
- "how can we" attitude Strong tools knowledge around ChatGPT, Gemini, GSuite, Slack,



Confluence Secondary language such as French, German or Portuguese is a plusPlease note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico). The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‐employment testing, or otherwise participate in the employee selection process, please send an e‐mail to ** with your specific accommodation request.
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
What's it like to work here? Our offices reflect the general cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team. #

📌 Support Engineer (México)
🏢 Zendesk, De Cv (Mexico
📍 México