- Full-time Company Description We take care of our employees, and they take care of our customers Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within
- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs
- they're chances to grow, do what you love and build a career with us

Job Description

KEY RESPONSIBILITIES
Tasks and Duties This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Air Import Operational Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role. For detailed job-specific tasks and duties completed on a regular basis, please refer to the Product & Service Manager Playbook on Insite.
- Review and support with day-to-day quotations




- Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses
- Have thorough knowledge of the Air product including General Operations Overwiew, Breakbulk, Gateway & Pricing knowledge.
- Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
- Take an active role in the transition of new business/ updates to existing business.
- Assist Manager to grow department Revenue in line with District budget target and management expectations.
- Support all internal financial reports to ensure that the Air department is showing clean financial accounting throughout all financial reports.
- Maintain a positive relationship with the Customer Brokerage Department & Trade Compliance to support all compliance efforts and training.
- Be open to implementing new system changes and enhancements into your department while driving internal and external KPI performance.
- Be involved and suggest system/process improvements.
- Assists Supervisors or Manager with reviews and/or conduct staff appraisals and one-to-one meetings timely.
- Assist supervisor and key staff with goal setting and monitoring development.
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.




- Assist Manager to ensure all customers’ standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
- Assist Manager to build and maintain strong relationships with vendors (airlines, trucking companies, and others)
- Work to be our vendors lowest cost customer through electronic booking, shipper-built units, and other creative local market solutions to lower overall cost for both parties Physical Demands This section lists physical demands required of this job and may be edited to the specific job role
- Use of standard office equipment
- computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Write with pencil/pen/marker
- Functions performed primarily while sitting at desk Qualifications WHAT QUALIFICATIONS YOU BRING US: This section lists desired qualifications for the job and may be edited to the specific job role.
- General logistics industry knowledge
- Proven problem solving, interpersonal, communication and leadership skills
- 4 years of industry specific knowledge
- Industry relevant certifications and knowledge (i.e. Iata, Dangerous Goods, TSA, IACSSP) WHAT WE EXPECT FROM YOU: Expeditors Key Performance Expectations This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center. Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and re

📌 Guadalajara | Air Import Operations Manager
🏢 Expeditors
📍 Guadalajara