We're a general, multidisciplinary team that's putting the innovative power of technology to work and transforming tomorrow. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and Revel
Unite your passion for audio innovation with high-tech product development
The Sales Operations Manager is responsible for leading the end-to-end commercial planning process across Sell-Out, Sell-Through, and Sell-In channels. This role serves as the central point of visibility for business performance, ensuring alignment between market demand, retailer execution, inventory strategy, and sales objectives.
The role is accountable for demand planning, business reviews, inventory health, commercial forecasting, and executive reporting for the Sales Director and Commercial Team.
Own and consolidate performance tracking across Sell-In, Sell-Through, and Sell-Out metrics.
Monitor weekly, monthly, quarterly, and annual business performance against targets.
Lead business reviews with commercial teams, providing recommendations to drive growth and profitability.
Build executive dashboards and KPI scorecards for management visibility.
Lead the demand planning process in collaboration with Sales and the supply team.
Support annual operating planning, budget cycles, and quarterly business reviews.
Drive continuous improvement in planning processes, forecasting methodologies, and data governance.
Bachelor's degree in business, Marketing, Economics, or a related field.
~5-8+ years of experience in Business Planning, Sales Operations, Commercial Planning, Demand Planning, Revenue Management, or Supply Chain Planning.
~ Advanced Excel and Power BI proficiency preferred.
~ Strong communication and stakeholder management skills.
~ English proficiency (intermediate to advanced).

Knowledge of QLIK or Power BI.




Knowledge of websites (Retail Link, SAP, and others)
A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
~ Extensive training opportunities through our own HARMAN University
~ An inclusive and diverse work environment that fosters and encourages professional and personal development.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.( )

📌 Manager, Customer Service Sales Operations (Ciudad de México)
🏢 Harman
📍 Ciudad de México