Sales Team Lead – Bilingual (English/Spanish)

GenesisBPO | Polanco, CDMX | On-site | Full-time

Schedule:

Monday–Friday, 8:00 AM–5:00 PM (7:00 AM–4:00 PM during U.S. daylight saving time). No evenings, no weekends.

About the Role

You’ll lead a team of bilingual sales agents selling same-day-funded loans to U.S. applicants. Reporting to the New Business Manager, you’ll own the day-to-day performance of the sales floor: speed to contact, conversion, funding quality, and agent development.

This is a leadership role, not a senior agent role. You’ll make decisions, hold people accountable, and coach your team to improve.

Compensation & Benefits

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- Base salary:$25,000 MXN gross per month

- Monthly performance bonus

- Attendance bonus:$2,000 MXN per month

- Grocery vouchers: 10% of base salary after the 90-day probation period

- Paid training from day one

- Work-life balance: weekdays only, no evening or weekend shifts

What You’ll Own
Floor & Lead Management

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- Monitor speed to contact and enforce the contact cadence in real time

- Identify stuck applications (pendings) and drive them to resolution the same day





- Track team and individual metrics daily, and act on deviations before they become trends

- Contribute to process improvements in lead management and the sales process

Coaching & Development

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- Run weekly one-on-one coaching sessions with each agent

- Use QA scorecards to coach specific behaviors: discovery, rapport, asking for the close, and personalized follow-up

- Support the onboarding and progression of new agents

What We’re Looking For
Required

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- Fluent English, written and spoken

- 2+ years in phone sales, lending, or collections, with a proven record of meeting quota

- 2+ years leading or supervising a sales team in a formal Team Lead, Supervisor, or Coach role

- Experience coaching from call recordings or QA scorecards

- Proven ability to manage performance conversations and disciplinary processes

- Experience handling sensitive or confidential information

Nice to Have

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- Exposure to U.S. consumer lending, loan verification, or underwriting

- Experience in a BPO serving U.S. clients

- Bachelor’s degree

📌 New Loans Team Lead (Ciudad de México)
🏢 GENESIS MANAGEMENT
📍 Ciudad de México