The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines, including Index , Analytics, and Sustainability & Climate. This role is specifically focused on Index Production , supporting real-time and end-of-day index calculation and delivery.

The work is highly time-sensitive and business-critical, requiring exceptional accuracy, judgment, accountability, and collaboration. The team operates on a global follow-the-sun model across APAC, EMEA, and the Americas.

Key responsibilities of the team include:

- Enterprise Production Operations: Accurate and timely delivery of workflows across multiple business units.
- Automation & AI Enablement: Leveraging automation tools and AI-assisted workflows to modernize, scale, and enhance production processes across business units.
- Incident Management: Identifying and resolving production issues, coordinating with stakeholders, and driving root cause analysis and permanent remediation.
- Client Case Handling: Managing production-related queries and tickets, ensuring prompt resolution in partnership with global teams.
- Change and Release Readiness: Supporting testing, deployments, and governance for product enhancements and new releases.
- Business Continuity & Resilience: Safeguarding uninterrupted operations and ensuring readiness for critical events.

As a Real Time Index Production Senior Associate, you will play a critical hands-on role with end-to-end ownership of index production workflows and increasing responsibility for driving operational excellence.

You will:

- Execute and oversee complex real-time and end-of-day index production workflows,



ensuring delivery within strict deadlines and with a strong zero-error mindset.
- Perform data validation and exception analysis on market data inputs, corporate actions, and index outputs.
- Own incident and problem management workflows in a high-pressure, time-sensitive environment, driving root cause analysis, ensuring timely remediation, and partnering with Technology to implement durable solutions.
- Leverage AI-driven tools (e.g., anomaly detection, AI-assisted log analysis, and LLM-based copilots) to proactively identify production issues, accelerate incident triage, automate data reconciliation, and materially improve the accuracy, scalability, and efficiency of operations.
- Proactively identify and drive enhancements to production workflows by embedding AI and automation, bringing fresh ideas and perspectives to reduce manual intervention and strengthen operational resilience.
- Partner with stakeholders across Product, Technology, and Client Services to resolve issues, influence outcomes, and continuously improve delivery efficiency.
- Own production readiness for product launches, methodology changes, and system enhancements, ensuring risks are identified, mitigated, and communicated.
- Contribute to general team discussions by providing input on production risks, dependencies, and readiness.
- Maintain high-quality documentation, runbooks,



and control frameworks to support a zero-error, audit-ready production environment, while acting as a role model and influencing best practices across the team.
- 7+ years of experience in index production, financial data operations, or real-time market data environments.
- Proven experience in Index Production workflows, including index calculation, rebalancing, and corporate actions handling.
- Hands-on experience with AI-enabled tools (e.g., generative AI copilots, anomaly detection systems, API-driven automation tools) and a strong interest in applying AI/ML to transform production workflows.
- Demonstrated track record of operating in high-stakes environments with a strong focus on accuracy, control, and zero-defect delivery.
- Strong understanding of financial markets, index methodologies, and data workflows.
- Experience working in time-sensitive, SLA-driven operational environments.
- Proficiency in SQL and Python (or similar scripting languages) for data analysis, automation, and troubleshooting; working knowledge of Excel.
- Strong technical aptitude with hands-on experience in cloud-native platforms (AWS, GCP, Azure), observability and monitoring tools (e.g., Datadog, Grafana, Splunk), workflow orchestration, APIs, and automation technologies.
- Strong technical and operational mindset, with experience in automation, workflow orchestration, and cloud environments (AWS, Azure, Snowflake).
- Familiarity with workflow tools, dashboards, and monitoring systems.
- Strong analytical and problem-solving skills, with the ability to investigate and resolve complex production issues.
- Strong communication skills with the ability to collaborate effectively with global

📌 Real Time Index Production Senior Associate (Monterrey)
🏢 Msci
📍 Monterrey