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At Tenneco, we don’t follow industry standards; we set them, and we don’t settle for being best-in-class because we hustle to be better than best-in-class. Whether it’s our Core Values – radical candor, simplify, organizational velocity, tenacious execution and win – or our Get Stuff Done (GSD) mindset, we’re determined to become the most trusted partner and best manufacturer and distributor to the transportation industry.

With a product portfolio as expansive as it is innovative, an obsessive commitment to quality and excellence, and a integral presence, we’re all about getting stuff done, so we can win.

How do we make it happen?Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It’s what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success.

Here, you’ll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you’re ready to break boundaries, deliver results, and enjoy the ride along the way, you’ll thrive here.

DRiV is the aftermarket business group of Tenneco - DRiV website

This role serves as a Tier 2 Administrator and main point of contact for complex transactions, critical errors, and undocumented situations within the HR system.

Plays a leadership role by providing direction within the assigned region. Responsibilities are varied, but the role primarily involves coordinating the daily workload of the operational team, driving process improvements, and supporting team development.

Responsible for data processing within the Human Resources department, including the entry, maintenance, auditing,



and processing of sensitive HRIS data across various systems (SAP SuccessFactors and others).

Ensures investigation, resolution, and documentation of new cases to maintain data integrity, operational excellence, accuracy, and timely processing.

Contributes to the implementation of the HR Services strategy to support the HR department and its related internal processes.

Collaborates directly with local HR partners to investigate complex or ambiguous cases and ensures that employee data is accurate and up to date.

Key Responsibilities

- Plans resources and supervises and coordinates the performance of the team in the assigned region, workload, and productivity
- Provides guidance to team members to manage the outcomes of HR operations and the daily operational workflow
- Performs quality checks on key/critical transactions processed by the team, as defined in the SLA
- Provides support in resolving complex issues related to the use of HR technology systems; acts as an escalation point for situations beyond the team’s capabilities and/or for ticket redistribution to COE teams
- Provides support and documentation for compensation and benefits administration processes, leave management, payroll, promotions/demotions/transfers, and ad hoc salary changes
- Ensures timely and accurate processing of transactions (individually or via mass uploads),



including but not limited to employee lifecycle transactions
- Collaborates with local HR team members to support complex transaction processing activities in accordance with company standards and processes. Assists team members with issues, concerns, or questions related to employee data, job positions and roles, compensation, and payments administration
- Manages, monitors, and closes cases in alignment with Service Level Agreements (SLAs), and escalates complex cases when needed
- Audits and identifies areas for improving data integrity
- Participates in all meetings where their function is required (daily meetings, as applicable, weekly/monthly meetings, etc.)
- Assists in creating or updating internal training tools and process manuals for team members to maximize the efficient use of SAP SuccessFactors
- Uses functional and technical knowledge to provide end users with general guidance and informal training, as needed
- Maintains a high level of familiarity with all HR technology systems, using them as required, evaluating their effectiveness, and making improvement recommendations
- Participates in and/or leads process transitions and/or defines, documents, and implements new processes that become part of the HRS service portfolio
- Ensures compliance with DRiV data administration rules, security standards, GDPR, and HR policies and procedures
- Actively represents the team when interacting with the client, other departments, and senior management
- Remains informed of all client communications and changes within the organization and keeps the team up to date

What will make you successful

- University degree or equivalent professional

📌 HR Services Specialist (México)
🏢 Driv
📍 México