At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Lead, Data Center Management at Kyndryl, you are responsible for the overall management of site operations, facility governance, asset management, and operational excellence across assigned data center locations. You will ensure the efficient operation of facilities while driving cost optimization, compliance, service quality, and strategic initiatives aligned with Kyndryl's global standards.

The role combines operational leadership, stakeholder management, financial oversight, and project execution, serving as the primary representative of Real Estate & Facilities (RE&F;) and Kyndryl within the site ecosystem and external communities.

Key Responsibilities

Site Operations & Facility Management

- Own and manage day-to-day data center site operations.
- Ensure effective governance of facility assets and site infrastructure.
- Maintain high standards of operational performance, safety, compliance, and service delivery.
- Manage and maintain comprehensive site records and documentation for reporting, audits, and regulatory requirements.




- Serve as the site-level owner of data integrity for all facility-related information.
- Oversee the implementation and execution of processes related to:
- Construction activities
- Facility management services

- Manage site operating expenses and financial performance.
- Identify, develop, and implement cost-saving initiatives while maintaining service quality and operational resilience.
- Support annual business planning processes.
- Provide input into regional Opex and Capex budget planning.
- Monitor and manage site-level financial performance against approved budgets.
- Manage third-party service provider performance at the site level.
- Establish performance expectations and service delivery standards.
- Drive operational accountability through performance reviews and governance processes.
- Negotiate contracts and commercial agreements to achieve optimal service levels and cost efficiency.
- Ensure supplier compliance with contractual, operational, and safety requirements.
- Drive implementation of RE&F; project management standards, methodologies, processes, and governance frameworks.
- Execute integral initiatives at the site level.
- Implement global standards,



technologies, and best practices.
- Lead continuous improvement efforts to enhance operational effectiveness and facility performance.
- Ensure alignment with corporate policies, regulatory requirements, and industry standards.

Stakeholder & Resource Management

- Represent RDC and Kyndryl with service partners, suppliers, customers, and external communities.
- Partner with key stakeholders to ensure successful facility operations and project delivery.
- Build strong working relationships across business functions and leadership teams.

Project Management Responsibilities

Project Delivery

- Manage facility projects from initiation through completion.
- Lead building openings, closures, expansions, consolidations, and refurbishment projects.
- Ensure projects are delivered on time, within budget, and according to quality standards.
- Develop project plans, schedules, budgets, and risk mitigation strategies.
- Monitor project performance and communicate progress to stakeholders.

Cross-Functional Collaboration

- Work closely with internal and external stakeholders, including:
- Territory Leadership
- Marketing
- Security
- Corporate Health & Safety
- Chief Information Office (CIO)
- Human Resources
- External Service Providers and Contractors

Strategic Execution

- Translate business objectives into successful facility and infrastructure projects.
- Support workplace and operational transformation initiatives.
- Drive innovation and operational excellenc

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