Certification Coordinator

This position is responsible for monitoring product quality in the Mexican market, reporting quality issues to Product Management and Product Development teams, and coordinating responses to consumer-related legal claims filed through PROFECO (Mexico's Federal Consumer Protection Agency).

The role also involves delivering technical training and developing training programs for service centers and distributors, while ensuring product certification and compliance with applicable Mexican and LATAM standards.

Main Duties & Responsibilities

- Mexican/LATAM standard processes management guaranteeing documentation compliance and product certification.
- Inform product certification status and attend weekly meeting with the PM's
- Provide support to the PM's about Mexican/LATAM regulations (Consulting)
- Tracking products quality and prepare quality issue report in case of needed
- Technical Training of Service Centers
- Provide technical and sales training to Customer Care agents
- Develop Training Programs base on audience types (Distributor/Technician's/CC Agents)

Experience & Background

- 3+ years of working experience in Customer Care and Product Certification areas.
- Bachelor degree in Engineering.
- Strong communication skills in English

Knowledge, Skills, Abilities

- Office package, Autocad and Ilustrator




- Effective communication skills
- Strong knowledge of Mexican Standards and Consumer's rights legislation.

Personal Traits

- Ability to plan, coordinate, organize and supervise multiple projects simultaneously
- Excellent verbal and written communication skills
- Ability to work independently or with teams
- Ability to deliver projects within deadline
- Excellent problem-solving skills
- Self-motivated and comfortable in dynamic fast-moving organization.
- Is willing and able to travel for client meetings.
- Is capable of remaining patient and calm when dealing with frustrated customers or clients.

What we offer?

- Monday to Friday schedule.
- Opportunity to be part of a fast-growing general company.
- Competitive benefits Package.

Confidential due to business strategy

This opportunity is being managed confidentially as part of the company's hiring strategy. Additional details will be shared with shortlisted candidates during the recruitment process.

Confidential / organizational reasons

This search is being conducted on a confidential basis due to internal organizational considerations. Complete information about the company and the role will be provided to candidates who advance in the selection process

📌 Certification Coordinator (Monterrey)
🏢 EmpresaConfidencial
📍 Monterrey