About the Role

Our client, WhatJobs Direct, is seeking a dedicated and customer-focused Especialista en Atención al Cliente y Ventas Remoto to join their dynamic team. This is a fully remote position based in Puebla, Puebla, MX , offering the flexibility to work from the comfort of your home. You will be at the forefront of customer interaction, responsible for not only resolving inquiries and issues but also identifying opportunities to enhance the customer experience and drive sales. This role requires individuals who are passionate about delivering exceptional service, possess strong problem-solving skills, and have a natural aptitude for sales. As a key member of our client's customer-facing team, you will play a crucial role in building brand loyalty and ensuring customer satisfaction. We are looking for motivated professionals who thrive in a remote environment and are eager to contribute to a positive and productive team culture. Your contributions will directly impact customer retention and revenue growth.

Key Responsibilities

- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints effectively, ensuring customer satisfaction.
- Educate customers on product features, benefits, and promotions.
- Identify opportunities to upsell or cross-sell products and services during customer interactions.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions.




- Collaborate with other departments to ensure a seamless customer experience.
- Provide feedback to management regarding customer needs and trends.
- Contribute to the development of customer service and sales best practices.

Requirements

- Previous experience in customer service and/or sales, preferably in a retail or call center environment.
- Excellent verbal and written communication skills in Spanish.
- Strong active listening and problem-solving abilities.
- Proficiency with computers and common software applications.
- Ability to multitask and manage time effectively in a fast-paced remote setting.
- A patient and empathetic demeanor when interacting with customers.
- High school diploma or equivalent; some college coursework is a plus.
- Must have a stable internet connection and a quiet workspace.
- Demonstrated ability to adapt to new technologies and processes.

Benefits

- This position offers a competitive hourly wage with potential for performance-based bonuses.
- Enjoy the significant benefit of working entirely from home, saving time and money on commuting.
- Our client provides thorough training programs to equip you with the necessary skills and product knowledge.
- Opportunities for advancement within the company are available for high performers.
- You will be part of a supportive and collaborative remote team culture.
- Health and wellness programs are offered to support employee well-being.

This role is idóneo for individuals seeking a stable and rewarding career in customer service and sales within a remote setup.

📌 Especialista en Atención al Cliente y Ventas Remoto (Heroica Puebla de Zaragoza)
🏢 Placements24
📍 Heroica Puebla de Zaragoza