About the Role

Our client is seeking a vibrant and customer-focused Sales and Customer Service Intern to join their team, with the flexibility of remote work from Cancún, Quintana Roo . This internship provides an excellent opportunity to develop crucial skills in sales, customer interaction, and client relationship management. You will be involved in supporting the sales team, handling customer inquiries, processing orders, and contributing to a positive customer experience. This role is perfect for individuals with strong communication skills and a passion for customer service, who are looking to gain practical experience in a sales-oriented environment. While the role is remote, you'll be an integral part of a dynamic team, working towards achieving sales targets and ensuring customer satisfaction. You will have the chance to learn about various sales techniques and customer service best practices, all while working from the beautiful settings of Cancún .

Key Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist sales representatives with lead generation and qualification.
- Process customer orders and ensure accurate record-keeping.
- Provide product information and support to potential and existing customers.
- Help resolve customer issues and complaints, escalating when necessary.
- Assist in preparing sales reports and tracking key performance indicators (KPIs).
- Contribute to maintaining customer relationship management (CRM) database accuracy.




- Support marketing initiatives related to customer outreach and retention.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to upsell or cross-sell products and services.

Requirements

- Currently pursuing or recently completed a degree in Business Administration, Marketing, Communications, or a related field.
- Excellent verbal and written communication skills in Spanish.
- Strong interpersonal skills and a friendly, customer-oriented attitude.
- Basic understanding of sales principles and customer service techniques.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively in a remote setting.
- Quick learner with the ability to adapt to new products and processes.
- Strong problem-solving skills and attention to detail.
- A reliable internet connection and a suitable remote workspace.
- Enthusiasm for contributing to a sales and customer service team.

Benefits

- Gain hands-on experience in sales and customer service.
- Develop strong communication and interpersonal skills.
- Mentorship from experienced sales and customer service professionals.
- Opportunity to work remotely and contribute to team success.
- Learn about CRM systems and sales processes.
- Networking opportunities within a growing company.
- A supportive and dynamic team environment.
- Potential for future employment based on performance.
- Stipend provided for the duration of the internship.

📌 Asistente de Ventas y Atención al Cliente (Cancún)
🏢 Placements24
📍 Cancún