About the Role

Our client, WhatJobs Direct, is actively recruiting a highly motivated and customer-focused Agente de Atención al Cliente to join their team in a completely remote capacity. This is an ideal opportunity for individuals seeking a versátil work arrangement without compromising on delivering outstanding service. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience across all interactions. If you possess strong communication skills, a problem-solving mindset, and are adept at working independently, this remote role is perfect for you.

Key Responsibilities

- Manage incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate and comprehensive information regarding products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently, ensuring satisfaction.
- Document all customer interactions, feedback, and resolutions accurately in the CRM system.
- Escalate complex customer issues to the appropriate departments or supervisors when necessary.
- Contribute to team goals by meeting performance targets for response times and customer satisfaction scores.
- Proactively identify opportunities to improve the customer experience and suggest potential solutions.




- Maintain a high level of product knowledge and stay updated on company offerings.

Requirements

- High school diploma or equivalent required; Bachelor's degree is a plus.
- Demonstrated experience in a customer service or support role.
- Excellent verbal and written communication skills in Spanish, with a clear and professional tone.
- Strong active listening and problem-solving capabilities.
- Proficiency with CRM software, helpdesk tools, and general computer applications.
- Ability to work autonomously, manage time effectively, and maintain productivity in a remote setting.
- A dedicated, quiet workspace with reliable high-speed internet access.
- A positive, empathetic, and customer-centred attitude.

Benefits

This fully remote position offers a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance. Enjoy the flexibility and work-life balance that comes with working from home. Our client is committed to employee growth and provides excellent training programs and opportunities for career advancement. You will join a supportive and dynamic team within a growing organization. Be part of a company that values its employees and prioritises exceptional customer service from anywhere in the country.

📌 Agente de Atención al Cliente (Tuxtla Gutiérrez)
🏢 Placements24
📍 Tuxtla Gutiérrez