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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Property Management

Department Head/Manager

Full-time

Summary

Residential & Experience Manager

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Position Summary

As an extension of the Front Office department, the Residential Experience Manager serves as a key point of contact for residential owners and guests staying in rental units. The manager builds strong relationships, coordinates requests, and works with colleagues across the hotel and residences to provide a seamless, personalized experience from arrival through departure.

Key Responsibilities

- Serve as the primary liaison for residence owners and long-term residents.
- Manage owner and resident communications, inquiries, requests, and concerns in a timely and professional manner.
- Conduct regular inspections of residential units and common areas to ensure adherence to brand and quality standards.




- Coordinate move-ins, move-outs, arrivals, departures, and special requests.
- Assist in managing owner usage schedules and residential occupancy planning.
- Ensure compliance with residential policies, procedures, and property regulations.
- Develop and deliver personalized experiences for residents, VIP guests, and owners.
- Anticipate resident needs and create memorable moments that enhance satisfaction and loyalty.
- Coordinate special occasions, celebrations, excursions, and customized activities.
- Monitor guest and resident feedback and implement service recovery measures when needed.
- Build strong relationships with residents to foster a sense of community and engagement.
- Collaborate with Front Office, Housekeeping, Engineering, Security, Food & Beverage, Recreation, and Spa teams to ensure seamless resident experiences.
- Monitor departmental budgets and residential service expenses.
- Prepare operational reports, owner communications, and resident satisfaction summaries.
- Track service metrics, guest satisfaction scores, and engagement levels.
- Assist with annual budget planning and forecasting related to residential operations.

Qualifications

Qualifications

- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum 3-5 years of experience in luxury hospitality, residences, guest relations, or property management.
- Previous experience in a luxury hotel, resort, branded residences, or private club environment preferred.
- Experience managing VIP clientele and high-profile guests is an asset.
- Previous experience with international hospitality brands preferred

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📌 Residential Experience Manager (Ciudad de México)
🏢 Hyatt Hotels
📍 Ciudad de México