Job Description Summary

The One Field Service (OFS) Operating Rhythm Leader owns the end-to-end operating rhythm between Steam Power Field Service and key delivery partners, including APM, OFS, OSS, and FieldCore (FC). The role establishes and governs the mechanisms, performance reviews, decision forums, and escalation paths required to align demand, capacity, execution, cost, and service performance. Working across functions and partner organizations, the leader shapes priorities, drives accountability for actions and commitments, supports long-term planning, and provides data-based recommendations that advance the overall Field Service strategy.

Job Description

- Own and continuously improve the One Field Service operating rhythm with APM, OFS, OSS, and FieldCore (FC), establishing clear governance, review cadences, performance metrics, decision rights, action tracking, and escalation mechanisms across the partner network.
- Provide functional leadership for the S&OP; process and integrated demand-and-supply forecasting across Field Service, including Craft, Technical Field Advisors (TFAs), On-Site Services, and tools. Apply expert judgment and data-driven analysis to shape resource and capacity priorities, influence regional and functional stakeholders, identify supply risks and constraints, and recommend actions that align workforce, supplier, and tool availability with business and project demand.
- Partner with the Repair Solution Leader to identify and forecast future repair demand for On-Site Services (OSS), translating the demand outlook into data-based recommendations for capacity, capability, workforce, and tool planning. Integrate repair requirements into the S&OP; operating rhythm,



highlight emerging constraints and opportunities, and align stakeholders on actions required to ensure execution readiness.
- Build strong relationships with partner leadership teams and facilitate the operating reviews that identify, analyze, and prioritize performance needs, resolve cross-functional constraints, and drive sustainable performance improvements.
- Own the recurring cross-partner operating rhythm for sharing, reviewing, and prioritizing productivity and continuous-improvement initiatives. Create transparency of the improvement pipeline, facilitate the exchange and replication of best practices across APM, OFS, OSS, and FieldCore (FC), and drive accountability for implementation, measurable benefits, and sustainable results.
- Develop a systematic evaluation process that will produce a competitive advantage for GE SP through the utilization of an expanded affiliates base.
- Actively drive vendor accountability through defined expectations
- Champion supplier review board that ensures business objectives for vendors support GE Field Services business strategy.
- Partner with sourcing to build affiliates and integral supplier base that offers high quality and cost-effective solutions for project staffing and repair needs.
- Partner with the Steam Power Segments and Regions and SP sourcing to accomplish strategic initiatives




- Address competitive challenges (change in market, GE growth, cost containment).
- Work closely with supplier headquarters teams on operating enhancements (ERP, Invoicing, etc.)
- Assist in the effective management of Variable Purchase Labor costs and development of cost management strategies.

Qualifications/Requirements

- Bachelor’s Degree with a minimum of 8 years Services experience.
- Minimum of 5 years of experience in contract management.
- Minimum of 5 years of experience in staffing development.
- Minimum of 5 years of experience in operations.

ELIGIBILITY REQUIREMENTS

- Ability and willingness to travel, as required.

Desired Characteristics

- Master's Degree in Business Administration
- Prior leadership experience
- Prior experience with Field Services processes and ability to manage variable workforce and supplier processes
- Strong project management skills
- Strong customer service mindset
- Strong Lean background with demonstrated experience applying Lean operating systems, standard work, daily management, structured problem solving, visual management, and continuous improvement to improve operational performance across complex, cross-functional organizations.
- Strong data analytics skills, with demonstrated ability to integrate and interpret complex operational data, develop meaningful forecasts and performance indicators, identify trends and risks, and translate insights into clear recommendations and decisions for senior stakeholders.
- Ability to influence and work in and with a global team
- Knowledge of implementing organizational change in a cross-functional organization
- Knowledge of process improvement techniques
- Strong

📌 OFS Op rhythm (Monterrey)
🏢 GE Vernova
📍 Monterrey