26 oct
|
ERM Environmental Resources Management
|
Ciudad de México
26 oct
ERM Environmental Resources Management
Ciudad de México
ERM in Mexico City is seeking a Service Desk Team Lead to ensure efficient, consistent IT support across the organization. You will work with regional IT teams and general stakeholders to resolve incidents, manage requests, and drive service excellence.
The role requires leading a global service desk, monitoring KPIs, coaching staff, and aligning with ITIL practices; shifts include a 12PM–9PM Mexico City time schedule, with rotating holidays as operations require.
📌 Global IT Service Desk Lead (Ciudad de México)
🏢 ERM Environmental Resources Management
📍 Ciudad de México