Landing, Inc. in Mexico City seeks a Member Support Supervisor to lead a bilingual team serving English-speaking guests by phone, chat, and tickets.
You'll coach the team daily, handle escalations, and report to the Member Support Manager.
This is Landing's own in-house team, offering a real say in operations.
Responsibilities include monitoring calls, giving feedback, and ensuring metrics like CSAT and QA scores improve while maintaining a first-rate guest experience.
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📌 Bilingual Guest Support Lead – Hospitality (Xico)
🏢 Landing
📍 Xico