Lead customer launches and applicable Change Management initiatives through the full project lifecycle by driving cross-functional execution, managing project governance, mitigating risks, and ensuring operational readiness for successful implementation.
The Project Manager – Implementations serves as the primary project leader responsible for aligning customers, stakeholders, and operational teams toward successful project outcomes while maintaining adherence to governance standards, implementation methodologies, and organizational priorities.
This role is accountable for project delivery, stakeholder communication, issue resolution, readiness validation, and successful transition into stabilization and operational ownership.
MISSION Drive successful implementation of customer launches and applicable Change Management initiatives through disciplined project execution, cross-functional alignment, risk management, governance, and operational readiness.
CORE RESPONSIBILITIES Project Lifecycle Management - Lead customer launches and applicable Change Management initiatives through the full project lifecycle in accordance with established project management methodologies and Launch Governance standards.
- Develop, maintain, and execute project management tools, documentation, and governance artifacts to support successful delivery of project objectives, scope, timelines, risks, and stakeholder expectations.
- Drive project execution by facilitating alignment, decision‐making, accountability, and issue resolution across participating teams.
- Ensure successful transition of projects into stabilization and operational ownership.
Customer and Stakeholder Leadership - Serve as the primary project leader and customer point of contact throughout the implementation lifecycle.




- Establish and manage customer expectations partnering with Commercial while ensuring alignment with project scope, cross-functional capabilities, operational readiness, and Launch Governance requirements.
- Facilitate customer meetings, implementation reviews, and project status discussions.
- Communicate project status, risks, decisions, and milestones to internal and external stakeholders.
Project Governance & Documentation - Maintain complete, accurate, and current project documentation throughout the project lifecycle.
- Ensure project artifacts, included but not limited to project plans, customer profiles, RAID logs, meeting notes, status reports, post‐launch metrics, and closure documentation are maintained in accordance with Launch Governance standards.
- Maintain project visibility through timely reporting and governance updates.
- Support governance reviews, decision‐making, stabilization activities, and project closure requirements through accurate project records and reporting.
Cross‐Functional Leadership & Execution - Partner with Operations, Planning, Carrier Management, Client Services, Finance, Commercial, IT, and other functional teams to ensure successful project execution.
- Drive accountability and follow‐through on project commitments and action items.
- Facilitate alignment across participating teams to ensure project objectives are achieved.




- Identify and resolve execution challenges through collaboration and escalation when required.
- Identify, document, and manage project risks, assumptions, dependencies, and issues.
- Ensure operational, financial, and customer readiness requirements are validated throughout the project lifecycle.
- Serve as the primary escalation point for project‐related risks, issues, dependencies, and readiness concerns.
- Facilitate cross‐functional resolution of risks, roadblocks, and execution issues.
- Drive visibility, resolution planning, and stakeholder alignment to ensure timely mitigation of project impacts.
- Escalate critical risks and decisions requiring leadership intervention.
- Support launch execution, stabilization activities, and successful transition into operational ownership.
Reporting and Communication - Maintain project dashboards, governance reporting, and implementation metrics.
- Deliver regular project updates to customers, internal stakeholders, and Launch Governance leadership.
- Prepare weekly project status reports, executive summaries, and governance materials.
- Ensure timely communication and appropriate visibility of project health, milestones, risks, critical decisions, and escalation items to customers, stakeholders, and leadership teams.
Process Adherence & Continuous Improvement - Follow established Launch Governance methodologies, standards, templates, and launch playbooks.
- Support continuous improvement initiatives that strengthen project execution and governance effectiveness.
- Contribute lessons learned, best practices, and process improvement recommendations.
- Promote disciplined project management practices acros

📌 Project Manager (México)
🏢 ProTrans International Holdings
📍 México