- Department Name BUSINESS INTEL.
& ANALYTICS - Job Type Full time - Service Now Ticket RITM******* - Work Experience 3-5 years - Assigned Recruiter Contact ****** - Date Opened 10/01/2026 - Country Mexico Job Description About our company Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide.
In ****, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent.
Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states.
Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people.
We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
The Product Owner will own the vision, roadmap, and delivery of an internal performance management application that covers the end-to-end performance cycle for frontline operations.
This includes reliable data ingestion and metric definition, performance visibility for agents, supervisors, and regional leaders, and closed-loop coaching workflows from insights to action plans to tracking.
The Product Owner is accountable for measurable business outcomes, adoption, and safe deployment of AI-driven capabilities that improve coaching quality and operational performance.
Job Activities:



- Define and communicate product vision, strategy, and roadmap aligned to business objectives for frontline performance management.
- Translate operational needs into a prioritized backlog with clear user stories, acceptance criteria, and measurable success metrics.
- Design and run phased delivery from MVP to full deployment: pilot, controlled rollout, and scale with monitoring and change management.
- Own end-to-end performance cycle features, including goal setting, scorecards, task and action plan workflows, coaching plans, and leader dashboards.
- Establish product analytics and instrumentation: adoption, engagement, funnel metrics, and outcome tracking.
Drive post-launch iteration based on evidence.
- Partner with data engineering and analytics to define data contracts, metric logic, data quality checks, and latency targets across Snowflake, BI tools, CRM, and telephony.
- Build governance for metric changes: versioning, stakeholder sign-off, and impact assessment to prevent metric drift and loss of trust.
- Lead agile delivery practices with engineering teams: backlog refinement, sprint planning, demos, and release readiness.
Maintain transparent status and risks.
- Drive user research and feedback loops with agents, supervisors, and regional leaders to validate workflows, reduce friction, and increase adoption.




- Coordinate cross-functional stakeholders to ensure the product fits operational reality, training, and performance management processes.
- Identify, prioritize, and deliver AI use cases that strengthen the coaching loop while remaining safe, auditable, and cost-controlled.
- Define AI MVPs with clear evaluation metrics and guardrails, then expand through iterative rollouts based on measured impact.
Requirements - Bachelor's (desirable) Language: - Advanced English Level (C1) Experience: - 3–5 years of experience in product management, application ownership, or business systems experience, preferably with insurance operations or call center workflows Specialized knowledge: - Product ownership for internal business applications (end-to-end lifecycle) - Agile delivery (Scrum/Kanban) and modern product discovery practices - Performance management systems and operating rhythms (agent, supervisor, regional leader) - Call center operations and key drivers (productivity, quality, conversion, compliance, retention) - Data fundamentals: metric definitions, data quality, instrumentation, data contracts, and reporting consistency - Working understanding of data/analytics ecosystems (Snowflake, BI tools) and system integrations (CRM, telephony) Computer knowledge: - Product delivery tools for backlog/roadmap and documentation - Analytics fluency: interpreting dashboards, defining KPIs, validating data, basic query literacy preferred - Integration literacy: APIs/event flows at a conceptual level; ability to work with engineers on requirements and acceptance criteria - Familiarity with Snowflake + BI stack - Private Health Insurance.
- Life Insurance.
- Saving Funds and Voluntary Savings Account.
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📌 Product Owner (Tijuana)
🏢 Confie
📍 Tijuana