Resident Manager – Luxury Boutique Hotel

Career Path to General Manager

ABOUT ZOA HOTELZOA Hotel is an exclusive adults-only luxury boutique hotel located on Mexico’s Pacific coast in Mazunte, Oaxaca.

Recognized with a MICHELIN Key for three consecutive years, ZOA offers an intimate luxury hospitality experience with just eight exclusive suites, exceptional personalized service, and a strong connection to local culture and the natural environment.

Our philosophy: Local is the new luxury.

THE OPPORTUNITYWe are seeking an experienced, highly capable, and hands-on Resident Manager with the potential to advance into a General Manager position based on demonstrated leadership, operational performance, and results.

This position carries full responsibility for the hotel’s daily operations and requires direct involvement across all departments.

Unlike larger hotels, ZOA operates with a lean management structure. There are no separate Directors of Rooms, Food & Beverage, or Maintenance.

The successful candidate must possess the experience, judgment, and leadership skills to oversee every department, manage employees effectively, resolve operational challenges independently, and consistently deliver exceptional guest experiences.

We value proven operational performance over impressive job titles.

KEY RESPONSIBILITIESHotel Operations

- Take full responsibility for daily hotel operations and service standards.
- Directly supervise Front Office, Concierge, Housekeeping, Maintenance, Food & Beverage, and Guest Experiences.
- Ensure operational efficiency, property presentation, preventive maintenance, and attention to detail.
- Identify problems proactively, implement effective solutions, and follow through until resolution.
- Establish and maintain operational procedures, internal controls, and departmental accountability.

Leadership & Team Management

- Lead, supervise, train, and develop a multidisciplinary team of approximately 25 employees.
- Manage staff performance, scheduling, productivity, discipline, and workplace conflicts.
- Foster a professional, motivated, and service-oriented work environment.




- Demonstrate leadership through direct involvement in daily operations.

Guest Experience

- Maintain exceptional personalized luxury hospitality standards.
- Personally manage complex guest requests, complaints, and service recovery situations.
- Anticipate guest needs and ensure consistent satisfaction.
- Make timely, independent decisions when unexpected situations arise.

Financial & Administrative Management

- Oversee operational budgets, purchasing, inventory, and cost controls.
- Monitor departmental expenses, productivity, and financial performance.
- Understand occupancy, ADR, RevPAR, revenue optimization, and profitability.
- Maintain accurate operational and financial reporting.
- Work directly with ownership to implement improvements and achieve business objectives.

Food & Beverage

- Supervise restaurant and culinary operations.
- Ensure consistent quality, service standards, operational efficiency, and cost control.
- Collaborate with the culinary team to support the hotel’s evolving gastronomic concept.

REQUIRED QUALIFICATIONS

- Minimum five years of relevant luxury hospitality experience.
- At least three years in hotel management or senior operational leadership.
- Proven experience managing small luxury boutique hotels, preferably with 8–30 rooms or suites.
- Demonstrated ability to oversee multiple hotel departments without relying on a large corporate management structure.
- Strong experience in employee management, guest relations, operational problem-solving, and financial controls.
- Fluent English and Spanish, both written and spoken.
- Excellent decision-making, communication, organizational, and conflict-resolution skills.
- High personal accountability, integrity, emotional maturity,



and attention to detail.
- Genuine willingness to relocate and reside in Mazunte, Oaxaca, on a long-term basis.

Experience exclusively in large resorts or highly departmentalized hotel structures will not be considered sufficient.

MANDATORY PROFESSIONAL REFERENCESAll shortlisted candidates must provide:

- A minimum of three verifiable professional references from previous employers.
- At least two references from former direct supervisors, General Managers, or property owners.
- Professional recommendation letters supporting their leadership and operational management experience.
- Authorization for ZOA to independently contact and verify references.

References will be independently verified.

The selection process will also include practical operational assessments, scenario-based evaluations, and structured interviews focused on real-world problem-solving and leadership.

COMPENSATION & BENEFITS

- Competitive compensation based on experience and demonstrated qualifications.
- Accommodation provided.
- Meals and accommodation-related services provided.
- Long-term professional growth opportunity toward General Manager.
- Opportunity to lead an internationally recognized luxury boutique property.

THE IDÓNEO CANDIDATEWe are looking for a hospitality professional who:

- Leads from the floor, not from behind a desk.
- Takes ownership of problems and follows through until they are resolved.
- Can effectively manage employees, demanding guests, financial controls, and daily operations.
- Makes sound decisions independently.
- Maintains high standards without constant supervision.
- Thrives in a small, intimate luxury hospitality environment.
- Understands the responsibilities and lifestyle associated with living in Mazunte.

HOW TO APPLYApply through LinkedIn with your updated résumé in English or Spanish.

Shortlisted candidates will be required to submit professional recommendation letters and verifiable references.

Only candidates who meet the required boutique hotel management experience will be considered for the next stage.

📌 Resident Manager (México)
🏢 Zoa Hotel Secreto
📍 México