Location: RemoteSchedule: Eastern Time business hoursCompensation: C$35,000–C$45,000 annually, including base pay and performance bonusesThe OpportunityMoveSmart Rentals is hiring an experienced Account Manager to manage existing client relationships, retain dissatisfied clients, influence important decisions, sell relevant services, and keep multiple active files moving from beginning to completion.MoveSmart operates in residential leasing, but direct real-estate experience is preferred—not required.
Strong candidates from account management, consultative sales, customer success, client retention, or another service-based industry are encouraged to apply.You will become the property owner's main point of contact after they sign with MoveSmart.
You will coordinate the leasing process, monitor listing performance, present applications and offers, recommend changes, and keep the owner informed through tenant move-in.This is not a basic customer-service or administrative position.
You will be responsible for both the client relationship and the commercial performance of your assigned files.What You'll DoManage multiple active client and leasing filesKeep property owners informed throughout the processConfirm that each file is complete and ready to be listedCoordinate listing requirements with the partner brokerageMonitor inquiries, showings, feedback, applications, and offersIdentify why a property is not attracting interest or offersRecommend pricing, marketing, presentation,



or property-condition changesPersuade owners to make reasonable price adjustmentsPresent qualified tenant offers and secure timely decisionsRetain dissatisfied owners who may be considering cancellationSell appropriate services that could improve a property's leasing performanceHandle objections while maintaining the owner's trustCoordinate documents, deposits, keys, and move-in requirementsCommunicate with owners, tenants, realtors, vendors, and internal teamsVerify payment and payout information before providing updatesMaintain accurate CRM notes, tasks, documents, and next stepsEscalate legal, payment, agreement, or high-risk concerns when requiredWhat You'll NeedThree or more years of experience in account management, consultative sales, client success, client retention, leasing, property management, portfolio management, or a similar client-facing roleExperience managing ongoing client relationships—not only completing one-time salesDemonstrated ability to overcome objections and persuade clients to take actionExperience retaining dissatisfied clients or recovering relationshipsConfidence recommending price changes, service improvements, or other actions clients may initially resistAbility to use evidence, customer feedback, market information, and financial reasoning to influence decisionsExperience upselling relevant services or solutionsAbility to manage multiple clients, files, transactions, or opportunities simultaneouslyStrong organization, follow-up,



and deadline managementExperience using a structured CRM or workflow systemExcellent spoken and written EnglishSound judgment when handling client concerns and escalationsAbility to work independently during Eastern Time business hoursStrong candidates may come from account management, customer success, SaaS, insurance, financial services, staffing, telecommunications, automotive sales, hospitality, property management, real estate, or another service-based industry involving ongoing client ownership.Canadian real-estate experience is an asset but is not mandatory.
Training will be provided on MoveSmart's services, systems, and leasing process.CompensationThis position offers expected annual compensation of approximately C$35,000–C$45,000, consisting of base pay plus performance bonuses.Presente earnings will depend on individual performance.
Complete compensation terms will be explained during the interview process.Remote-Work RequirementsA private professional workspaceDual monitorsA computer with at least 16 GB of RAMReliable internet of at least 100 MbpsA webcamA noise-cancelling headsetWho Will SucceedThe right person combines the organization of an experienced Account Manager with the confidence of a consultative salesperson.You should be able to identify what is preventing a client's file from progressing, explain the evidence, recommend a solution, overcome resistance, and obtain a clear decision.You must be persuasive without being misleading or overly aggressive.
You should be comfortable challenging unrealistic expectations while maintaining the client's trust.
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📌 Account Manager — Client Retention & Sales (Xico)
🏢 MoveSmart Rentals
📍 Xico