Vistance Networks is seeking a Tech Support Engineer to be the first technical point of contact for customers in Apodaca, Mexico.
You will collaborate with Escalation and engineering teams to manage escalations and resolve complex issues while maintaining a high standard of customer experience.You will document cases, create knowledge base content, and contribute to process improvements as you adapt to shifting priorities and onsite schedules.
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📌 Tech Support Engineer - Customer Experience & Escalations (Nuevo León)
🏢 Vistance Networks
📍 Nuevo León
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