Senior Technical Consultant, HRSD / GBS Service Now - (Global role)

Atos is the Atos Group brand dedicated to AI-powered, secure, end‐to‐end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society.

Atos also provides consulting and advisory services through its Atos Amplify brand.

Atos Group is a global leader in digital transformation with c.

1. 2 billion (at the go

- forward perimeter), operating in 54 countries under two brands
- Atos for services and Eviden for products and systems.

European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI‐powered, end‐to‐end solutions for all industries.
Senior Technical Consultant, HRSD / GBS Service Now

- (Global role)

Language: English advance.

We are looking for an experienced Service Now Human Resources Service Delivery and Global Business Services (HRSD/GBS) Technical Consultant who will design, configure, implement, integrate, and support enterprise Service Now solutions that improve employee services and shared‐service operations.

The successful candidate must hold a current Service Now certification relevant to HRSD and have proven experience delivering complex, enterprise‐scale HRSD implementations. The role will work closely with Solution and Technical Architects, providing detailed product and technical design input and translating HR, employee experience, shared‐service, security, data privacy, and operational requirements into secure, scalable, and supportable solutions.

In this global role, you will design and deliver next‐generation AI‐powered solutions, intelligent workflows, and reusable accelerators that strengthen our Service Now portfolio and help shape the future of digital transformation.
The candidate must be comfortable working with senior executives, HR and GBS leadership, shared‐service teams, process owners, legal and compliance teams, enterprise architects, security teams, and technical delivery resources.
Lead technical delivery across requirements, design, configuration, testing, deployment, and transition to support.

Configure and implement HR Case and Knowledge Management, Employee Center and Employee Center Pro, Enterprise Onboarding and Transitions, Lifecycle Events, Employee Relations where required, Universal Request, Virtual Agent, and enterprise shared‐service workflows.

Ensure solutions follow Service Now product guidance, platform standards, data privacy requirements, and upgrade‐safe practices.
Support the design of Global Business Services operating models across HR and, where required, finance, procurement, facilities, legal, workplace services, and other enterprise functions.
Identify opportunities to consolidate fragmented portals, mailboxes, spreadsheets, and workflow tools, while preserving justified regional and regulatory variations.
Provide detailed product and technical design input to Solution,



Technical, Enterprise, Security, Data, and Integration Architects.
Recommend appropriate HRSD capabilities, security models, data structures, workflow designs, integration patterns, and implementation approaches.
Contribute to solution designs, configuration workbooks, data models, interface specifications, security designs, deployment plans, and architecture decisions.
Assess how HRSD and GBS will interact with HR, identity, payroll, document, collaboration, and enterprise service‐management platforms.
Produce technical estimates and support implementation planning, design reviews, and architectural governance.
Lead or support workshops with senior executives, HR and GBS leadership, HR operations, employee relations, payroll, talent, benefits, legal, privacy, compliance, shared‐service teams, and technical stakeholders.
Assess existing processes, portals, tools, forms, mailboxes, spreadsheets, and manual activities to identify opportunities for standardization and automation.
Document requirements, user stories, acceptance criteria, process flows, personas, journeys, data requirements, integration requirements, and non‐functional requirements.
Explain Service Now capabilities, constraints, dependencies, and implementation options to executive and technical audiences.

Technical Configuration, Security, and Integration

Perform advanced configuration of HRSD and supporting platform capabilities, including tables, forms, fields, workspaces, roles, groups, criteria, access controls, notifications, Flow Designer flows, business rules, client scripts, UI policies, and scheduled processes.

Design access controls protecting sensitive employee, compensation, health, disciplinary, legal, and personal information in accordance with least‐privilege, need‐to‐know, data‐minimization, and segregation‐of‐duties principles.
Design integrations with HR information systems, payroll, benefits, talent, learning, identity, document, electronic‐signature, collaboration, finance, facilities, procurement, and enterprise service platforms.
Support migration and validation of employee data, HR profiles, services, cases, knowledge, documents, tasks, and historical records.
Ensure data handling, integrations, and migrations comply with privacy, security, retention, consent, audit, masking, and anonymization requirements where applicable.

Testing, Deployment, Governance, and Leadership

Develop and review unit, system, integration, regression, security, and user acceptance test materials.
Diagnose and resolve configuration, integration, access, data, workflow, usability, and performance issues.
Support release planning, code review, deployment, validation, rollback, hypercare, operational handover, knowledge transfer, and adoption activities.
Promote the use of Automated Test Framework where appropriate.
Participate in peer reviews, technical governance, quality gates, privacy reviews, security reviews, and change‐management processes.
Provide technical guidance to consultants, developers, analysts,



administrators, and integration specialists, and review designs, configurations, integrations, code, test evidence, and deployment documentation.
Current Service Now certification relevant to HRSD, such as Certified Implementation Specialist - Human Resources or its current equivalent.
Proven experience implementing Service Now HRSD in complex enterprise environments and delivering multiple end‐to‐end implementations.
Current Service Now Certified Application Developer certification, or equivalent demonstrable application‐engineering expertise.
Service Now Certified Technical Architect (CTA) – highly preferred
Extensive hands‐on experience architecting and delivering Service Now solutions
Proven experience engineering and supporting Service Now in complex enterprise environments.
Strong understanding of HRSD architecture, data structures, security, workflows, integrations, reporting, and employee‐service operating models.
Proven ability to provide detailed design input to Service Now Solution and Technical Architects.
Experience working directly with senior executives, HR leaders, GBS leaders, and senior business stakeholders.
Experience engaging with HR operations, shared services, employee relations, payroll, benefits, talent, legal, privacy, security, and compliance teams.
Strong Service Now configuration and development experience, including REST APIs, Integration Hub, import sets, transform maps, authentication, and enterprise integration patterns.
Experience integrating Service Now with HRIS, identity, payroll, document, collaboration, and enterprise systems.
Excellent written and verbal communication skills in English, including the ability to lead workshops and present complex recommendations clearly.
Ability to work independently, manage competing priorities, and deliver high‐quality outputs within agreed timescales.
Five or more years of hands‐on Service Now platform experience.
Three or more years of direct Service Now HRSD implementation experience.
Service Now HRSD architecture and data model
Virtual Agent, knowledge management, and employee communications
Role‐based access controls and employee‐data privacy
Reporting, dashboards, workspaces, and performance measures

Automated Test Framework and upgrade‐safe development

Service Now Certified System Administrator, Certified Application Developer, or additional credentials relevant to Employee Center, Integration Hub, ITSM, Customer Service Management, or Automated Test Framework.
Experience integrating HRSD with Workday, SAP Success Factors, Oracle HCM, payroll systems, identity platforms, document repositories, or electronic‐signature services.
Knowledge of employee‐data protection, accessibility, records retention, and regional privacy requirements.
Credibility with senior executives, HR professionals, shared‐service leaders, and technical specialists.
Strong awareness of employee experience, confidentiality, cultural sensitivity, and data privacy.

The role will be primarily remote, although on‐site working may be required depending on customer and project needs. The candidate must be willing to participate in workshops, governance meetings, critical deployments, and delivery activities across integral time zones.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria.

📌 Senior Technical Consultant, HRSD / GBS ServiceNow - (Global role) (Ciudad de México)
🏢 Atos
📍 Ciudad de México