We are looking for a fully bilingual Spanish/English Customer Service / Intake Representative to join our team. This is an entry-level opportunity for someone with excellent communication skills, empathy, and the ability to handle sensitive customer situations professionally.

You will be the first point of contact for potential clients, helping them feel heard, understood, and comfortable while gathering the information needed to determine the appropriate next steps.

Responsibilities

- Handle incoming and outgoing calls, text messages, and emails from potential clients.
- Provide professional, friendly, and empathetic customer service in both English and Spanish.
- Listen carefully to customers and ask thoughtful questions to fully understand their needs and situation.
- Gather and accurately document relevant customer information.
- Identify the customer's primary concerns and reason for seeking assistance.
- Follow established screening and intake procedures.
- Handle sensitive or emotional conversations with patience and professionalism.
- Address basic questions and concerns while guiding customers toward the appropriate next step.
- Follow up with potential clients when necessary.




- Enter and maintain accurate information in the CRM system.
- Communicate relevant information clearly to the appropriate team members.
- Manage a high volume of conversations while maintaining a high level of service and attention to detail.
- Work independently and stay organized in a remote environment.

Qualifications

- Fluent/advanced English and Spanish – REQUIRED.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Empathetic, patient, and comfortable speaking with people in stressful situations.
- Professional and confident telephone presence.
- Ability to ask effective questions and gather detailed information.
- Strong attention to detail and organizational skills.
- Comfortable using computers, CRM systems, and communication platforms.
- Able to follow established processes and work independently.
- Previous customer service, call center, sales, or intake experience is a plus, but not required.

Sueldo: $20,000.00 al mes

Experiencia

- Servicio al cliente: 1 año (Obligatorio)

Idioma:
- Inglés (Obligatorio)

Lugar de trabajo: Empleo remoto

📌 Agente Bilingüe de Atención a Clientes (México)
🏢 Mercantil Carriers
📍 México