Sales Team Lead – Bilingual (English/Spanish)
GenesisBPO | Polanco, CDMX | On-site | Full-time
Schedule: Monday–Friday, 8:00 AM–5:00 PM (7:00 AM–4:00 PM during U.S. daylight saving time). No evenings, no weekends.
About the Role You’ll lead a team of bilingual sales agents selling same-day-funded loans to U.S. applicants. Reporting to the New Business Manager, you’ll own the day-to-day performance of the sales floor: speed to contact, conversion, funding quality, and agent development.
This is a leadership role, not a senior agent role. You’ll make decisions, hold people accountable, and coach your team to improve.
Compensation & Benefits Base salary:$25,000 MXN gross per month
Monthly performance bonus
Attendance bonus:$2,000 MXN per month
Grocery vouchers: 10% of base salary after the 90-day probation period
Paid training from day one
Work-life balance: weekdays only, no evening or weekend shifts
What You’ll Own Floor & Lead Management Monitor speed to contact and enforce the contact cadence in real time
Identify stuck applications (pendings) and drive them to resolution the same day
Track team and individual metrics daily,



and act on deviations before they become trends
Contribute to process improvements in lead management and the sales process
Coaching & Development Run weekly one-on-one coaching sessions with each agent
Use QA scorecards to coach specific behaviors: discovery, rapport, asking for the close, and personalized follow-up
Support the onboarding and progression of new agents
What We’re Looking For Required Fluent English, written and spoken
2+ years in phone sales, lending, or collections, with a proven record of meeting quota
2+ years leading or supervising a sales team in a formal Team Lead, Supervisor, or Coach role
Experience coaching from call recordings or QA scorecards
Proven ability to manage performance conversations and disciplinary processes
Experience handling sensitive or confidential information
Nice to Have Exposure to U.S. consumer lending, loan verification, or underwriting
Experience in a BPO serving U.S. clients
Bachelor’s degree

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📌 New Loans Team Lead (Nezahualcóyotl)
🏢 GENESIS MANAGEMENT
📍 Nezahualcóyotl