About the Role
Our client is seeking a dynamic and experienced Multilingual Customer Support Specialist to join their team in Tlalnepantla, State of Mexico . This role is crucial for managing international customer inquiries and ensuring a high level of service across different linguistic markets. The adecuado candidate will possess exceptional communication skills in multiple languages and a passion for resolving customer issues effectively. This is a full-time, on-site position based in our offices located in Tlalnepantla , fostering a strong team spirit and collaborative work environment. We are looking for an individual who can handle a diverse range of customer needs with professionalism and efficiency, contributing significantly to our global customer satisfaction goals. This is a key position within our growing operations, offering substantial opportunities for career progression.

Key Responsibilities

Respond to customer inquiries and resolve issues via phone, email, and chat in multiple languages (e.g., Spanish, English, French, German).

Provide detailed product and service information, guiding customers through troubleshooting steps.

Escalate complex issues to appropriate departments, ensuring follow-up and resolution.

Maintain a high level of customer satisfaction by offering excellent support and personalized service.





Document all customer interactions and resolutions accurately in the CRM system.

Identify trends in customer inquiries and report them to management for service improvement.

Assist in training new team members on support processes and best practices.

Contribute to a positive and productive team environment in Tlalnepantla, State of Mexico .

Requirements

Proven experience in a customer support or service role.

Fluency in Spanish and English is required; proficiency in other languages (e.g., French, German, Portuguese) is a strong advantage.

Excellent verbal and written communication skills in all required languages.

Strong understanding of customer service principles and practices.

Proficiency with CRM software and helpdesk ticketing systems.

Ability to work effectively under pressure and manage multiple tasks simultaneously.High school diploma required; a college degree is preferred.

Willingness to work full-time and on-site in Tlalnepantla, State of Mexico .

Benefits

Our client offers a competitive salary, comprehensive benefits package including health and dental insurance, opportunities for international assignments, ongoing training and development, and a supportive work environment in Tlalnepantla, State of Mexico .

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📌 Especialista en Soporte al Cliente Multilingüe (Tlalnepantla de Baz)
🏢 Placements24
📍 Tlalnepantla de Baz