Prior experience in a sales support role
1-2 Years of Administrative Experience
Helping the sales team to improve their productivity by organizing high-quality, up-to-date support
material such as E-RATE & agreement reports, presentations, etc.
Respond to urgent internal calls, emails, and messages when sales representatives are unavailable
Track orders to ensure customers receive products in a timely manner
Review Presales tickets for Resource completion and Client quote delivery (Close)
Escalate ongoing or urgent issues to the Solutions Consultant or Inside Sales Representative for
resolution, as needed
Collect and process paperwork from customers to include onboarding paperwork, statement of
work, etc.
Submit returns and/or credits for the assigned region and follow to completion
Build and collaborate with sales on renewal quotes for hardware, software, warranty and
contract support
Provide innovative ideas on sales support process improvements. Collaborate with ISRs to build
a team atmosphere. Develop positive relationships with colleagues in the Sales,



Finance and
Engineer/Service organizations
Perform other duties, as assigned
Accountability – Ability to accept responsibility and account for his/her actions
Accuracy – Ability to perform work accurately and thoroughly
Ambition – The drive to achieve personal advancemen
Communication, Oral – Ability to communicate effectively with others using the spoken
word
Communication, Written – Ability to communicate in writing clearly and concisely
Customer Oriented – Ability to take care of the customers’ needs while following company
policy
Detail Oriented – Ability to pay attention to the minute details of a project or task
Problem Solving – Ability to find a solution for or to deal proactively with work-related
problems
Sales Ability – Ability to use appropriate interpersonal styles and communication methods to
gain acceptance of a product, service, or idea

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📌 Client Services Coordinator (Ciudad de México)
🏢 Quadrant Resource
📍 Ciudad de México