Why work at Watlow? Would you like to work in the fascinating world of industrial technology? Watlow is a integral leader in technology and manufacturing. For over 100 years, we have been dedicated to providing world-class engineering through innovative thermal products and systems that drive our customers' success and improve people's lives around the world.
Our corporate values guide us at all times: Always do the right thing, Learn and improve continuously, Respect everyone, and Lead with service and humility.
At Watlow Mexico, we offer a positive work environment, cutting-edge technology, and excellent professional development opportunities at our three plants located in El Marqués, Querétaro.
Watlow is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide daily support to customer inquiries related to Watlow products and services. You will serve as a key liaison between our customers and internal teams to ensure a positive and professional customer experience aligned with The Watlow Way.
Key Responsibilities Respond to customer inquiries and complaints regarding Watlow products and services.
Investigate and resolve customer issues in a timely and professional manner.
Create and process orders, standard quotes, credits, and other customer-related transactions.
Manage order confirmations, changes, or cancellations—may involve accessing customer websites.
Track shipments,



open orders, and rework status as needed.
Release Manufacturing Orders (MOs), check for material shortages, and coordinate with production teams.
Collaborate with internal departments to champion customer needs.
Advocate for the customer within the organization and support root cause analysis efforts.
Participate in process improvement initiatives and support continuous learning.
Uphold company policies, procedures, and model Watlow’s values in every interaction.
Qualifications Bachelor's degree in related field, or 1–3 years of related experience.
Proficiency in English is a must.
Strong communication, problem‑solving, and interpersonal skills.
Proficient in Microsoft Office
Eagerness to learn, collaborate, and contribute to a positive team environment.
Benefits: The Watlow Total Compensation Plan Your and your family's health, well-being, and financial stability are a priority for us. The Watlow Total Compensation Plan includes competitive compensation and a range of benefits to enhance your career:
Salary paid bi-weekly
Major and minor medical insurance
Dental insurance
Vision insurance
Savings fund (13%)
Grocery vouchers (10%)
Vacation days: 1st year - 13 days (Increasing each year according to the law + 1 additional day)
Vacation bonus (50%)
End of year bonus: 27 days
Legal benefits

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📌 Customer Service Representative - Mexico (Pinal de Amoles)
🏢 Watlow
📍 Pinal de Amoles