Sales Support Operations Specialist SoftwareOne Scope: Full Time | Location: Mexico City | Hybrid Model (3 days at the office)
Do you enjoy managing customer requests from start to finish and taking ownership of the entire operational journey?
Are you comfortable working directly with customers and multiple stakeholders while balancing priorities in a fast-paced, global environment?
If so, this opportunity may be for you.
This role is part of our Integral Digital Supply Chain team, supporting customers across NORAMthrough a personalized service model. You will own the end-to-end operational customer journey, managing requests from initial intake through resolution and acting as a key point of contact for assigned customers.You will work closely with customers, Account Managers, Procurement, Service Delivery Managers, and other internal stakeholders to coordinate requests, provide timely follow-up,



and build a strong understanding of the accounts you support.
What you will do: Manage customer requests end-to-end, from initial intake through follow-up and resolution.
Take ownership of assigned customer accounts, developing a strong understanding of their business and interactions with SoftwareOne.
Manage customer communications, including mailbox requests, questions, information requests, quotes, and orders.
Collaborate with Account Managers, Procurement, Service Delivery Managers, and other stakeholders to coordinate operational activities and resolve customer needs.
Analyze account and operational data, maintain visibility of key information, and effectively prioritize multiple requests and activities.

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📌 Sales Support Operations Specialist (Nezahualcóyotl)
🏢 Softwareone
📍 Nezahualcóyotl