?:Intake Specialist/Recepcionist (Bilingual Support) -2026

? Location: Remote

? Contract Type: Full-Time

? Compensation: $1,400 - $1,500 usd per month

? Working Hours: Core hours are Monday to Friday, 9:00 AM – 6:00 PM EST

About the Role

Seeking a highly professional and bilingual Intake Specialist / Receptionist. This is a front-line administrative role that demands excellent organizational skills and native-level fluency in both English and Spanish. A core responsibility involves providing live translation support for the immigration attorney during client consultations.

Key Responsibilities

-Client Intake & Reception: Serve as the primary receptionist, accepting phone calls from new leads and managing all incoming inquiries professionally.

-Bilingual Translation Support: Facilitate communication between the immigration lawyer (who does not speak Spanish) and Spanish-speaking clients by providing live translation (English to Spanish and vice versa) over Zoom. English proficiency must be excellent to communicate effectively with the attorney.

-Scheduling Management: Accurately schedule initial calls and consultations for the legal team.

-Follow-up: Execute consistent follow-up procedures for all scheduled calls to minimize no-shows and ensure efficient lead conversion.

-Administrative Support: Perform general administrative tasks to ensure the intake process runs smoothly and efficiently.

Required Skills & Expertise

- Proven experience in Lead Intake within a law firm office (specifically in personal injury or immigration law)
- Bilingual Fluency (Mandatory):



Must possess excellent (good enough to speak with the attorney) written and verbal proficiency in English and Spanish to handle client communication and provide live translation.

-Communication: Advanced professional phone etiquette and strong interpersonal skills. -Organization: Proven ability to manage a busy calendar and execute consistent follow-up sequences.

-Technical Comfort: Proficient with communication platforms like Zoom for conducting effective translation sessions.

-Work Availability: Must be fully available during core working hours (M-F, 9 AM – 5 PM EST) and versátil to work extended hours (until 6 PM EST)

Bonus Skills (Nice to Have)

- -Immigration law experience

-Prior experience in a legal or high-volume professional office environment.

-Familiarity with common CRM or legal case management software.

Who You Are

-You are a reliable, professional, and highly effective communicator who thrives in a fast-paced environment. You are comfortable serving as a critical communication bridge and possess the accuracy and discretion required to handle sensitive legal intake processes. You are really good handling clients on the phone and a hard worker.

? How to Apply:

Our recruitment process is designed to ensure the right fit for you and our team. Here's what to expect:

- Complete the application form: https://airtable.com/appOWPxckxVIjvMdu/pagy70vUZTFTvcYsD/form
- Screening interview with our recruitment team

- Interview with the client
- Final decision – some candidates may have a second client interview before an offer is made

We're looking forward to learning more about you! ?

📌 Intake Specialist/Receptionist (Bilingual Support) 2026 (México)
🏢 Remote Hero
📍 México