Senior Application Support Specialist – Marketing Technology / SQL

About the Role

Acxiom is seeking a technical application support professional to support enterprise email campaign operations.

This role focuses on backend troubleshooting, SQL, application support, and production issue resolution , rather than campaign development or execution. Client interface required.

Experience with Adobe Campaign Classic is preferred, but technical support experience with comparable enterprise platforms is welcome.

Key Responsibilities

- Troubleshoot application errors, failed workflows, and production incidents.
- Use SQL to investigate data issues and campaign processing failures.
- Monitor system logs, integrations, and automated processes.
- Identify root causes and coordinate resolutions with technical teams.
- Support platform administration, configuration, and maintenance.
- Ensure reliable campaign operations and timely incident resolution.

Required Qualifications





- Hands-on experience in L2/L3 application support, production support, or enterprise platform administration.
- Strong SQL and relational database troubleshooting skills.
- Experience resolving workflow failures, application errors, and integration issues.
- Familiarity with enterprise marketing automation, CRM, or similar applications.
- Strong analytical, problem-solving, and communication skills.
- Professional English proficiency.
- Ability to communicate in English to clients

Preferred Experience

- Adobe Campaign Classic technical support or administration.
- Salesforce Marketing Cloud, Unica, RedPoint, Aprimo, SAS, or comparable platforms.
- APIs, ETL, batch processing, system monitoring, and database integrations.

Join Acxiom and help support the technology behind enterprise marketing campaigns. Please submit your CV in English.

📌 Senior Application Support Specialist – Marketing Technology / SQL (Ciudad de México)
🏢 Acxiom
📍 Ciudad de México