Sales Support Operations Specialist

SoftwareOne

Scope: Full Time | Location: Mexico City | Hybrid Model (3 days at the office)

- Do you enjoy managing customer requests from start to finish and taking ownership of the entire operational journey?
- Are you comfortable working directly with customers and multiple stakeholders while balancing priorities in a fast-paced, integral environment?

If so, this opportunity may be for you.

This role is part of our Global Digital Supply Chain team, supporting customers across NORAMthrough a personalized service model. You will own the end-to-end operational customer journey, managing requests from initial intake through resolution and acting as a key point of contact for assigned customers.You will work closely with customers, Account Managers, Procurement, Service Delivery Managers, and other internal stakeholders to coordinate requests, provide timely follow-up,



and build a strong understanding of the accounts you support.

What you will do:

- Manage customer requests end-to-end, from initial intake through follow-up and resolution.
- Take ownership of assigned customer accounts, developing a strong understanding of their business and interactions with SoftwareOne.
- Manage customer communications, including mailbox requests, questions, information requests, quotes, and orders.
- Collaborate with Account Managers, Procurement, Service Delivery Managers, and other stakeholders to coordinate operational activities and resolve customer needs.
- Analyze account and operational data, maintain visibility of key information, and effectively prioritize multiple requests and activities.

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📌 Sales Support Operations Specialist (Ciudad de México)
🏢 Softwareone
📍 Ciudad de México