ACEware Systems builds registration and management software for continuing-education, workforce, and community-education programs. We sell two products:

- Student Manager – our established platform (SM9), with ACEweb online registration, Report Wizard reporting, and optional FlexDesk hosting. https://aceware.com/products/student-manager-9
- CourseGet – our cloud SaaS platform for organizations that want a fully hosted, modern registration experience. https://www.courseget.com/

We're a small team where every hire shapes how we grow. ACEware has been owned and operated by its employees for the last 40 years and serves customers across the USA.

The Role

ACEware Systems is looking for a motivated, customer-focused Software Support Specialist to work with our team as an independent contractor. You’ll give technical support to the clients who use ACEware’s software. That means troubleshooting issues, helping with installations and upgrades, and making sure clients get quick answers to their technical questions. You’ll support customers on our current products and also contribute to a new product launch!

This is a 100% remote engagement.

Scope of work

- Provide timely, effective technical support by phone, email, and remote session to clients with software issues.
- Diagnose software problems, find root causes, and put solutions in place.




- Guide clients through product features, best practices, and troubleshooting steps.
- Work with ACEware’s developers and product managers to escalate and resolve complex issues.
- Help test new software releases and updates for quality and functionality.
- Document support interactions and solutions in our ticketing system.
- Share feedback and ideas that improve client satisfaction and our products.

Qualifications

- Advanced or fluent English, both spoken and written. Our clients are in the United States.
- Associate’s or bachelor’s degree (TSU or Licenciatura) in Information Technology, Computer Systems, or a related field, or equivalent experience.
- At least 1 year in a technical support role, ideally software or IT support.
- Strong troubleshooting skills.
- Excellent communication skills, including explaining technical concepts to non-technical users.
- A customer-focused mindset and a passion for great service.
- Able to work both independently and as part of a team.
- A plus: relational databases, HTML, CSS, JavaScript, and basic programming concepts.

What we offer

- 100% remote work.
- A long-term engagement with an established software company.

Job Type: Contract Pay: $30,000.00 - $40,000.00 per month

Language

- English (Required)

Work Location: Remote

📌 Software Support Specialist (México)
🏢 ACEware Systems
📍 México