Location: Roma Norte, Mexico City

Salary: MXN $15,000 gross per month + performance bonuses

Work Arrangement: On-site

Schedule: 40 hours per week, 5 days a week, with 2 days off

We are seeking a Bilingual Customer Service Representative to provide customer service and technical support to Verizon customers in the United States. The idóneo candidate has advanced English skills, excellent communication abilities, and a customer-focused mindset.

Key Responsibilities:

- Provide customer service and technical support in English.
- Handle customer inquiries and troubleshoot technical issues over the phone.
- Identify customer needs and deliver effective solutions.
- Guide customers through troubleshooting procedures.
- Document customer interactions and follow established procedures.
- Maintain service quality and customer satisfaction standards.





Requirements:

- Advanced English proficiency (B2–C1).
- Strong verbal communication and listening skills.
- Experience in customer service, call centers, or technical support.
- Excellent problem-solving and active listening skills.
- Basic computer skills and ability to navigate customer service systems.
- Availability to work on-site in Roma Norte, Mexico City.

We Offer:

- MXN $96 - $120 per hour.
- Approximately MXN $15,000 gross per month.
- Additional performance-based bonuses.
- Statutory benefits in accordance with Mexican labor law.
- Professional development in an international work environment.

📌 VERIZON TECH SUPPORT - BILINGUAL CUSTOMER SERVICE (Ciudad de México)
🏢 Talent Solutions | México, Caribe u0026 Centroamérica
📍 Ciudad de México