Change Management Senior Manager

- Own and lead a team of consultants and/or analysts to deliver Communications/larger Change Management/Training projects.
- Discovering stakeholders’ challenges and expectations and defining a Communications strategy to support business transformational change programs, in line with the Change approach and strategy.
- Conducting stakeholder engagement sessions across various levels in the client organization to gain buy-in and explain transformation benefits.
- Co‑creating solutions and conducting user review sessions, and running stakeholder agreement meetings.
- Working with the client to drive communications for digital transformation, culture change, behaviour change, change adoption.
- Leveraging social and digital technologies in change management and communications.
- Assisting clients in developing their change communications capability and becoming more agile businesses.
- Conducting a Communications Need Analysis in line with the Change Management Impact Analysis and developing treatment plans.
- Ensuring smooth transition to new ways of working through effective communications interventions.
- Includes some travel to work with clients and deliver communication campaigns in large‑scale transformational change.

Team Management

- Exerting strong positive influence and helping in professional development for team members.
- Provide mentorship and support to consultants and analysts ensuring continuous individual development.
- Constructively engaging in mutual feedback process with supervisor and team members.
- Collaborating with the functional teams for enterprise‑wide transformation programs.
- Working across a dynamic, international team where English is the common language.





Business Development

- Actively leading proposal development for communications CoE with client account teams and supporting our market specific business development efforts: client meetings, orals etc.
- Working closely with Capability Network, Market and Business leaders to help with proposals responses, SOW creation, client presentations and other areas as required.
- Supporting ongoing dialogue with key stakeholders to understand future and changing needs and influence team priorities, capabilities, and structure accordingly.
- Identifying new opportunities for communications CoE by farming existing relationships and growing networks.

Internal Practice Development

- Contribute to the creation of Capability Network’s intellectual capital: white papers, studies, market insights, tools, and assets.
- Participate in practice development efforts including planning, recruiting, developing talent, training, etc. as required.
- Collaborating with the best and brightest minds in the industry for offering development.

Change/Communications Lead Requirements

- +10 years of experience in driving end‑to‑end communications campaigns (Internal Communications/Marketing Communications/Digital Communications/Corporate Communications/Public Relations)



Managing change management related communications programs for leading global organizations in the context of enterprise‑wide ERP or HCM implementation, M&A;, intelligent automation, cybersecurity or shared services set up etc; preferably in an external client facing role.
- Experience in driving behaviour change, change adoption or culture change leveraging social and digital communication channels, along with others.
- Stakeholder engagement and Management: Ability to effectively manage and engage stakeholders in a multi‑cultural and general environment.
- Ability to lead team of analysts and consultants on projects/practice level and provide guidance.
- Experience of working in Global consulting firms in client facing strategic communications roles.
- Ability to interpret communications data, work with communication analytic models and advanced technologies.
- Experience in developing strong strategic business relationships to identify opportunities and turn them to projects and thereby, drive business development.
- Ability to lead sales origination and solutioning will be a bonus (including preparing detailed proposals and financial details).
- Ability to articulate the business value of recommendations/plans/strategies.
- Experience of working on Digital transformations, RPA implementations, Shared Service setups and cloud‑based implementations will be a bonus.
- Foreign language capabilities (eg. Arabic, Japanese, French) will be an added advantage #LI-LATAM.

Your experience counts Bachelor’s degree completed; MBA is highly desirable. MBA (Optional/Good to have) Fluent in English. Availability to travel may be required.

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