Job description

We're Hiring: Bilingual Customer Service Representative (Hybrid - Full-Time)

Ready to make an impact and join a passionate team? Nomad Desk is on the lookout for a motivated Bilingual Customer Service Representative to provide exceptional support to community clinics and FQHCs. If you're someone who thrives in a fast-paced environment and enjoys making a difference, we want to hear from you!

Why Choose Nomad Desk?

- Competitive Salary: Earn between $10,800 - $11,800 MXN per month
- Bonuses: Performance-based incentives, Employee of the Month rewards, Christmas Bonus (Aguinaldo)
- 3-Month Bonus: Receive a $1,000 MXN bonus and a GIFT at your 3-month mark for outstanding performance!
- Perks: Paid holidays, paid sick leave, birthday gifts, team-building activities – we believe in rewarding hard work!
- Transport Aid: Enjoy an additional $500 MXN/month for transportation expenses after your 3rd month trial
- Career Growth: Opportunities to advance your career in a dynamic and supportive environment
- Engaging Work Culture: Be part of a mission-driven team focused on improving the community
- Performance Bonus: Earn up to $1,000 MXN for outstanding performance

What You’ll Do

- Deliver exceptional phone service to patients
- Schedule medical appointments with care and precision
- Manage clinic emails & support requests




- Follow established customer support procedures to ensure smooth operations
- Attend team meetings (Mon-Fri 8:45 am PST) and collaborate with colleagues

What You Need

- Fluent English & Spanish (written & spoken) – Required
- 6+ months of customer service or outbound call experience
- Proficiency in computers, MS Office, and Google products
- Empathy, proactiveness, and strong communication skills

Work Schedule

- Full-time (40-44 hours/week)
- Monday to Friday: 9:00 am - 6:00 pm PST
- Note: This is a full-time role; no part-time or dual job arrangements are available.

Ready to Start Your Career with Us?
Apply now and be part of a team where your efforts truly matter! At Nomad Desk, we believe in creating a supportive and engaging work environment where you can grow both professionally and personally.

Job Type: Full-time
Pay: $10,800.00 - $11,800.00 per month

Experience:

- Customer service: 1 year (Preferred)
- Language:
- English/Spanish (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $10,800 - $11,800 MXN per month

Experience:

- Customer service: 1 year (Preferred)

Language:

- English/Spanish (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $10,800.00 - $11,800.00 per month

Work Location: In person

📌 Onsite Bilingual (English | Spanish) Call Center Agent (Centro Sinaloa)
🏢 Nomad Desk
📍 Centro Sinaloa