Auto Appraisal SupervisorWho we areAmerican International Group, Inc. (AIG) is a leading general insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
The vehicle appraisal function aims to be a strategic partner for the various business segments, offering support, expertise, and collaboration. The diversity of the business portfolio requires the appraisal claims management team to possess specialized knowledge in different areas. This team works with the company to support a wide range of products and services, performs damage estimates, conducts reinspections, and makes PT determinations, playing a vital role in customer service.

About the role
What you need to know:Actively contribute to an appraisal team focused on providing excellent service to policyholders and clients, work as a team, constantly motivating continuous improvement, effectively supervise repair shops under your charge, develop strategies to achieve desired service levels (NPS),



define challenging objectives aligned with the department's objectives and actively work to meet them.
Your contribution at AIGMaintain a stable performance in your monthly valuation volume of 150 cases per month, perform reinspections in at least 30% of your assigned volume, maintain a calibration = or less than 18% in the repair shops under your supervision.
Duties and Responsibilities1. Functional

Responsibilities:
Authorize appraisals assigned to your department or repair shops (150 per month).
Perform the minimum percentage of reinspections for workshops assigned to you.
Manage the timely and accurate delivery of repaired units.
Conduct KPI evaluations based on calibration guidelines.
Maintain the area's KPIs.
Ensure that claims are accurately assessed and proactively booked within agreed-upon service levels.2. Accountabilities:Effective claims resolution.
Accurate financial control of claims in damage assessment.
Mitigation of indemnity expenses and other costs in complex claims within the team.
Management of KPG performance, adherence to best practices, and minimizing lost economic opportunities in claims valuation.
Personal development and succession planning.
Management of compliance with governance rules and regulatory requirements within the complex claims team.
Effective communication with all stakeholders. 3. Leadership Skills Highly effective communicator (written, verbal, presentations, training).




Ability to convey strategic direction internally while simultaneously promoting AIG's claims management expertise externally.
Identify and address performance issues within the team and workshops. 4. Technical Skills and ExpertiseKnowledge of vehicle repair processes.
Knowledge of vehicle valuation systems.
Supervision of repair shops.
Ability to accurately and coherently interpret policy language.
Experience in negotiation, mediation, arbitration, and alternative dispute resolution (ADR).
What we’re looking for:

Experience:
At least 2 years of claims auto appraisalAlong with technical skills required for the job, soft skills like effective broker engagement, teamwork, proactive management, effective time management/prioritization, calendar organization.
Effective analytical and attention to detail.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an

📌 Auto Appraisal Supervisor (Ciudad de México)
🏢 AIG SEGUROS MEXICO S.A. DE
📍 Ciudad de México