Type : Full-time contractor (hours negotiable)
Location : Remote, based in Central or South America (Americas time zones)
Spanish fluency required
Reports to: Head of Growth
OpenFn is the digital public good for public service automation & AI orchestration. Our platform automates data exchange and digital workflows so that governments and NGOs can deliver public services more efficiently, achieve interoperability across fragmented systems, and scale critical public services across health, humanitarian, and government programs.
Our team, Open Function Group, the primary steward of this open-source platform, is a lean, fully-remote team of integration specialists, solution architects, and implementation consultants working across 40+ countries.
We are building the infrastructure that allows governments to function, clinics to operate, and vulnerable populations to access services they depend on.
We need a remote, relationship-driven, commercially-minded Account Manager who is technically fluent, someone who can speak credibly about our platform, integrations, and data workflows with technical and non-technical stakeholders alike, to keep our existing customers happy, engaged, and growing, and to help us stand up account management as a function for the very first time.
We are hiring our first Account Manager to own and grow relationships with OpenFn's existing customers as we transition to a subscription model built around packaged product-and-services bundles.
As our first Account Manager in this market, you will own the full portfolio of existing subscription customers and be accountable for their retention, satisfaction, and growth. You will be the trusted advisor customers turn to, the person who makes sure they are getting real value from OpenFn,



and the internal owner of the commercial health of each account.
OpenFn is a technical product: our customers use it to build integrations, move data between systems, and automate complex digital workflows. you will help create it, establishing the processes, cadences, and tooling that a strong account management function depends on, while carrying a live book of business from day one.
Own & grow customer relationships

Build strong, multi-threaded relationships across each customer organization, from day-to-day users through to senior decision-makers
Hold credible, substantive conversations with customers' technical teams about their integrations, data workflows, and use cases
Own gross and net retention for your portfolio, and be accountable for renewals
Identify and pursue opportunities to grow accounts, including tier upgrades and cross-sell of additional services
Negotiate renewals and expansions in line with our pricing and packaging model
Ensure a smooth handoff from sales and implementation into ongoing account management
Act as the voice of the customer internally, channeling feedback to our product and services teams
Coordinate with support and implementation teams to meet SLA commitments and deliver project-based work
Build the account management function

Establish the playbooks, cadences, and health-scoring approach that will let account management scale as OpenFn grows




Maintain accurate account data, activity, and forecasts in our CRM, and report on core retention/growth metrics to leadership
Help migrate existing customers from legacy project-based arrangements onto the new subscription model
3-7+ years of experience in account management, customer success, or a related customer-facing commercial role at a SaaS or subscription business
~ Genuine technical fluency: comfort discussing concepts such as APIs, integrations, data exchange, and workflow automation, and the ability to translate between technical and non-technical audiences
~ Strong relationship-building skills, with the ability to earn trust with both technical users and senior stakeholders
~ Experience running customer cadences such as QBRs, service reviews, and success planning
~ Hands-on proficiency with a CRM, and a data-informed approach to managing account health and forecasts
~ Fluent, professional-level English communication skills (written and verbal), with the ability to work effectively across a distributed, multicultural team
~ Fluency in Spanish, in addition to English
~ A self-starter mindset suited to a foundational role where you build as well as execute, and the ability to work from home or a shared office space with fast, stable internet, preferably in a country located in Central or South America (compatible with Americas time zones)

Experience helping a business (or its customers) transition from project or services-based revenue to a subscription model
A technical background (e.g. a computer science degree, or prior experience in engineering, technical support, solutions, or implementation), including hands-on experience with integ

📌 Senior Account Manager (Ciudad de México)
🏢 OpenFn
📍 Ciudad de México