Staff Software Engineer, AI Platform & EnablementThis website uses cookies to improve your web experience. Privacy Policy### Staff Software Engineer, AI Platform & EnablementPostuler: Fully Flexible: Mexico City, Mexico: Full time: R35681##

Job Description
Zendesk is building App Foundry and related internal platforms so employees can turn AI ideas into useful, governed capabilities. The platform team provides the services, reusable patterns, technical guidance, and release controls that help those teams build well and operate what they create.

We are looking for software engineers in Mexico City who can both build production systems and raise the quality of work built by others. You will be a hands-on individual contributor in the local platform pod, reporting to the Platform Team Director and partnering with India-based platform, product, security, identity, and enterprise AI teams. it does not include people management.##

What you'll do
* Design, build, and operate backend services, APIs, data stores, and cloud infrastructure that support App Foundry and the broader employee AI platform on GCP.
* Create reusable integration and deployment patterns for product teams and business builders, including authenticated APIs, connectors and MCP-backed capabilities where appropriate.
* Review architecture, data choices, access boundaries, dependencies, and operational readiness; Work with product reviewers and workspace administrators on controlled publishing and access verification.
* Work with Security, Identity, Enterprise Architecture, and data teams on least-privilege access, secrets, approved data paths, audit logging, and production readiness.
* What you bring
* Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience.




* 5+ years building and operating backend services or platform software in enterprise or SaaS environments.
* Strong programming skills in at least one of Python, Go, or TypeScript/Node, with experience designing APIs, data models, and reliable integrations.
* Hands-on cloud experience, preferably GCP (such as GKE, Cloud Run, Cloud SQL, IAM, and logging), or comparable AWS or Azure experience.
* Experience with infrastructure as code, modern CI/CD, automated testing, and production operations.
* Sound architectural judgment: you can recognize brittle shortcuts, propose a maintainable path, and help another team implement it without taking ownership of every build.
* Ability to work with product and business partners to clarify a use case, identify its data and integration dependencies, and turn a prototype into a reviewed, supportable capability.
* Kubernetes, OpenTelemetry, identity-aware access, or zero-trust patterns.
* Versioned asset repositories, approval workflows, controlled publishing, or software supply chain practices.
* Operating in an environment with formal security, audit, and access controls.## Location and working modelThis is a remote role based in Mexico City, Mexico, collaborating with global teams. Remote: In this role, our experience is designed at the team level to give you a rich experience packed with connection, collaboration,



learning, and celebration. The specific remote and co-work schedule is to be determined by the hiring manager.

The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster general diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.

📌 Software Engineer, Staff (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México