About the Role

Our client is searching for a sophisticated and experienced Jefe de Sala to oversee the front-of-house operations at a prestigious dining establishment in Cancún, Quintana Roo. This crucial role demands exceptional leadership, impeccable service standards, and a refined understanding of fine dining etiquette, with a particular emphasis on wine service. You will be responsible for managing the service team, ensuring a flawless guest experience, and maintaining the restaurant's reputation for excellence. The adecuado candidate will possess a passion for hospitality, a strong knowledge of wine and spirits, and the ability to inspire and motivate a team. Join us in Cancún and be at the forefront of the Riviera Maya's exquisite culinary scene.

Key Responsibilities

- Lead and manage all aspects of front-of-house operations, ensuring seamless service delivery.
- Supervise, train, and schedule service staff, including servers, hosts, and sommeliers.
- Ensure all guests receive attentive, personalized, and efficient service.
- Develop and maintain wine lists, menus, and service standards in collaboration with the culinary team.
- Manage guest reservations, seating arrangements, and special requests.
- Oversee the maintenance of dining areas, ensuring cleanliness and an inviting ambiance.




- Handle guest feedback and resolve any service-related issues promptly and professionally.
- Control labor costs and manage inventory for front-of-house supplies.
- Uphold the restaurant's high standards for quality and presentation.
- Act as the primary liaison between the kitchen and the dining room staff.

Requirements

- Extensive experience in fine dining restaurant management (Maître d', Floor Manager, Head Waiter).
- In-depth knowledge of wines, spirits, and food and beverage pairings. Sommelier certification is a strong asset.
- Exceptional leadership, communication, and interpersonal skills.
- Proven ability to train and motivate a diverse team.
- Strong understanding of service standards and guest relations.
- Ability to work under pressure in a fast-paced environment and manage multiple priorities.
- Excellent organizational and problem-solving skills.
- Familiarity with restaurant management software.
- A polished and professional demeanor.
- Passion for hospitality and creating memorable dining experiences in Cancún.

Benefits

- Competitive salary and benefits package.
- Opportunity to manage operations in a world-renowned tourist destination.
- Professional development and career advancement opportunities.
- Be part of a celebrated culinary team.
- Staff meals and potential for gratuity share.

📌 Jefe de Sala con Experiencia en Vinos (Cancún)
🏢 Placements24
📍 Cancún